Dining Operations Leader: Elevate Guest Experience

University of Minnesota; Duluth (MN); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Competitive wages

Tuition benefit program

Paid holidays and generous time off

Professional development opportunities

Job summary

University of Minnesota Duluth Dining Services is seeking an experienced supervisor to lead daily dining operations, uphold quality standards, and coach team members to deliver exceptional guest experiences across campus.

The role requires at least four years of supervisory or management experience in food service, strong communication, and the ability to prioritize, plan, and think creatively to improve operations and service levels.

Qualifications

• BA/BS plus at least four years of experience or combination of related education and experience to equal at least 8 years.
• Experience in supervisory or management roles related to food service or guest experience.
• Proficient in food management software (ordering & inventory) and Google Suite.
• Proficient verbal and written communication and accurate record keeping.
• Ability to multitask while organizing, planning and prioritizing work.
• Creative and critical thinking abilities.
• Coach team members and engage with guests effectively.

Responsibilities

• Ensure a high-quality dining experience by upholding standards in food quality, sanitation, and service.
• Coordinate daily staffing for high-volume, complex operations.
• Oversee guest experience and coach/train staff.
• Observe and report guest trends to improve team performance.
• Oversee inventory levels and manage product orders.
• Train and mentor team to meet objectives and strengthen performance.
• Refine processes and operational efficiencies to elevate guest experience.
• Implement performance management practices and administer corrective actions.
• Demonstrate strong verbal and written communication with all levels.
• Promote a safe work environment and uphold safety protocols.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Coaching & guest engagement

Education

BA/BS in related field

Tools

Food management software

Google Suite

Job description

University of Minnesota Duluth Dining Services is seeking an experienced supervisor to lead daily dining operations, uphold quality standards, and coach team members to deliver exceptional guest experiences across campus.

The role requires at least four years of supervisory or management experience in food service, strong communication, and the ability to prioritize, plan, and think creatively to improve operations and service levels.