Dining Host & Guest Experience Specialist

Northfield Park Racino; Northfield Center Township (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

Northfield Park Racino is hiring a Host Person to greet guests in a courteous and timely manner. You will assist servers, bus persons, and runners with guest contact and table information while maintaining a clean, organized dining area.

The role requires excellent customer service, strong English communication, and the ability to handle multiple tasks in a fast-paced environment, including weekends and holidays.

Qualifications

• Proof of eligibility to work in the United States.
• 2+ years of dining host experience preferred.

Responsibilities

• Greet guests promptly as they enter the restaurant.
• Assist servers, bus persons, and runners with guest contact and table information.
• Communicate special orders and guest needs to kitchen/management.
• Manage reservations, call handling, and seating arrangements.
• Ensure menus are current and properly stocked with inserts.
• Relay guest feedback to management to ensure smooth service.
• Monitor cleanliness and organization of the work area.

Skills

Customer service

Communication

English proficiency

Initiative

Flexibility

Sanitation knowledge

Multitasking

Tools

OpenTable

Job description

Northfield Park Racino is hiring a Host Person to greet guests in a courteous and timely manner. You will assist servers, bus persons, and runners with guest contact and table information while maintaining a clean, organized dining area.

The role requires excellent customer service, strong English communication, and the ability to handle multiple tasks in a fast-paced environment, including weekends and holidays.