Dining Host

Meridian Hills Country Club, Inc.; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

A private country club in Indianapolis seeks a Dining Room Host to welcome guests and manage reservations, ensuring a positive dining experience. Responsibilities include greeting guests, coordinating seating, and managing inquiries. The ideal candidate has strong organizational skills and previous experience in customer service or hospitality. A high school education is required, along with a flexible schedule that includes evenings and weekends. This position plays a vital role in the overall guest experience, making interactions pleasant and efficient.

Qualifications

• Good organizational and follow-through skills.
• Ability to articulate ideas effectively in group settings.
• Demonstrated high-quality service by understanding customer needs.
• Ability to handle reservations and seating with accuracy.
• Professional demeanor and positive guest relations are critical.

Responsibilities

• Warmly welcome guests upon arrival.
• Manage phone and online reservations efficiently.
• Guide guests to tables and present menus.
• Answer Inquiries: respond to menu and service questions accurately.
• Coordinate Seating: monitor dining area and optimize table turnover.
• Communicate with Staff: work with servers, kitchen, and management to ensure smooth service.
• Maintain Cleanliness: keep entrance, waiting area, and host station tidy and stocked.
• Address Concerns: resolve guest issues or escalate to management as needed.
• Safety Compliance: follow health and safety guidelines in the dining area.

Skills

Organizational skills

Customer service

Conflict resolution

Communication

Professionalism

Education

High School education or equivalent

Job description

Description

Meridian Hills Country Club

Title: Dining Room Host

Department: Food & Beverage

Reports to: Dining Room Manager

Meridian Hills is a family country club home to 700+ membership families located in the heart of the Midwest. The Club is widely recognized as a premiere facility in Indiana whose tradition of distinguished membership provides exceptional social opportunities, amenities, grounds, and a gathering place year-round for the family.

General Summary

As a Dining Host/Hostess, you will be the first point of contact for members and guests, ensuring they feel welcomed and valued as soon as they enter the club. You will manage reservations, seating arrangements, and guest inquiries while maintaining a smooth and efficient flow of service. Your role is crucial in setting the tone for the dining experience, making sure members and guests have a positive and memorable visit.

Primary Essential Duties and Responsibilities

• Greet Guests: Warmly welcome guests as they arrive, ensuring a friendly and professional first impression.
• Manage Reservations: Handle phone and online reservations, update the reservation system, and manage the seating plan efficiently.
• Escort Guests: Guide guests to their tables, present menus, and explain any special promotions or daily specials.
• Answer Inquiries: Respond to guest inquiries about the menu, restaurants, and services, providing accurate and helpful information.
• Coordinate Seating: Monitor the dining area to ensure tables are turned over efficiently and guests are seated promptly.
• Communicate with Staff: Work closely with servers, kitchen staff, and management to coordinate smooth service and address any issues.
• Maintain Cleanliness: Ensure the entrance, waiting area, and host station are clean, organized, and well‑stocked.
• Address Concerns: Resolve guest complaints or concerns, escalating to management when necessary.
• Safety Compliance: Adhere to health and safety regulations, ensuring the dining area is compliant with all relevant standards.

Working Conditions and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:

• Must be able to reach, bend, stoop, stand, and lift up to 40 pounds.
• Must be able to stand for prolonged periods of time.
• Moderate noise level in the work environment.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and employee; other duties may be assigned as the needs of the employer and requirements of the job change for the company’s overall benefit.

Requirements

Qualifications

• Good organizational and follow-through skills.
• Knowledge of and ability to perform required role during emergency situations.
• Demonstrated ability to clearly and effectively articulate ideas, information, and instructions in both individual and group settings.
• Proven track record of delivering high-quality service by understanding and addressing customer needs, ensuring satisfaction and fostering positive relationships.
• Skilled in identifying and resolving conflicts through effective negotiation, mediation, and problem‑solving techniques, leading to mutually beneficial outcomes.
• Consistently maintains a professional demeanor, upholds ethical standards, and adheres to organizational protocols in all interactions and responsibilities.

Education & Experience Requirements

• High School education or equivalent.
• Previous fine dining and/or banquet experience.
• Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
• Flexible schedule, including evenings, weekends, and holidays as required.