Host

Invited Clubs; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Invited Clubs in Los Angeles seeks a Host to be the first and last point of contact for members and guests, ensuring a welcoming atmosphere and seamless experience. Responsibilities include greeting, seating guests, and assisting with various tasks while upholding service standards.

The ideal candidate will have a high school diploma, experience in hospitality, and strong communication skills. Physical ability to perform tasks and lift weights is essential. The role requires professional demeanor and adherence to club protocols.

Qualifications

• Previous experience in service or hospitality industry is an advantage.
• Capable of standing, walking, and performing physical activities for extended periods.
• Must be able to lift, carry, push, and pull up to 100 lbs. occasionally.

Responsibilities

• Greet and seat members/guests warmly.
• Maintain organization of the host area.
• Assist service staff and complete daily assignments.
• Handle member/guest complaints immediately.
• Follow all company policies and procedures.

Skills

Customer service skills

Strong communication skills

Ability to handle sensitive information

Education

High school diploma or equivalent

Tools

Telephone/Tablet

POS System

Job description

Job Summary

The Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. Your role is to warmly greet and seat members and guests, ensuring a seamless and positive start and finish to their visit. You will uphold the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere. Additionally, you will keep the host area organized and assist with other tasks, such as member services representative duties, as needed.

Reporting Structure

• Reports to the Food & Beverage Director

Day-to-Day

• Maintain Invited service standards as outlined in the F&B service training program.
• Greet members/guests by name, providing a warm and welcoming experience.
• Seat members/guests while ensuring high-quality service and attention to their needs.
• Converse with members/guests in a professional manner, staying calm under pressure.
• Assist service staff as needed, adhering to the Invited standards of service.
• Ensure the host podium is organized and close out the podium at the end of each shift.
• Complete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies.
• Support employees and contribute to team efforts to deliver the 3-steps of service.
• Notify management of any members/guests complaints immediately and practice effective service recovery.
• Handle last-minute requests and changes from Members/Guests professionally.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in the service or hospitality industry is an advantage.
• Experience operating a multi-line telephone system.
• Proven ability to handle sensitive member information with the highest level of confidentiality.
• Strong communication skills with the ability to follow instructions accurately.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Telephone/Tablet
• POS SystemFloor Chart
• Menus

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.