Dining and Catering Supervisor

Emerald Heights; Redmond (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

100% paid medical, dental and vision

Employer paid life insurance and AD&D

403(B) with company match

Paid time off and holidays

Tuition reimbursement

Employee Discount Program

EAP through Wellspring Family Services

Gym/Pool

Free Parking

Free meal

Job summary

Emerald Heights in Redmond, WA is seeking a skilled Dining Room Supervisor to lead our dining operations and oversee catering events across the campus. You will mentor staff, ensure a warm, professional dining experience for residents, and coordinate with the General Manager and Executive Chef to uphold high service standards.

The role requires strong leadership, excellent English communication, and a passion for elder care. Benefits include comprehensive coverage and opportunities for growth.

Qualifications

• Associate’s degree in hospitality or restaurant management preferred.
• Current Food Handler’s Permit and Class 12 Mixologist Permit or ability to obtain within six weeks.
• Strong leadership with experience in food and beverage settings.

Responsibilities

• Complete annual staff performance appraisal forms and provide feedback.
• Select, train, supervise, and evaluate staff; initiate disciplinary action when needed.
• Plan staffing and equipment to meet resident needs and services.
• Coordinate with committees and attend required meetings.
• Create warm, inviting dining room experiences and resolve resident concerns.
• Coordinate catering events and manage function sheets and calendars.
• Oversee setup, execution, and cleanup of catered events; maintain sanitation standards.

Skills

Staff leadership

Customer service

English communication

Compliance awareness

Problem solving

Attention to detail

Education

Associate’s degree in hospitality or restaurant management

Food Handler’s Permit

Class 12 Mixologist Permit

Tools

POS systems

Microsoft 365

Canva

Job description

Emerald Heights, is a premier life plan community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care. If you want to look back at the end of the day and feel the difference you have made, you will want to join our team. You will have the ability to greatly influence the care and service provided to our Seniors and the opportunity to create long-lasting relationships that will impact many lives.

Pay:

$25.00-$28.00/hour

Hours:

5 days a week, days working and days off based on coverage needs with other managers and events.

We offer:

• 100% paid medical, dental and vision, employer paid life insurance and AD&D for employees working 30+ hours/week (Option to buy-up if desired).
• In addition, we offer a Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare) AND the option to purchase Long Term disability insurance.
• Eligibility begins the first of the month following 30 days of employment.
• Employees are able to enroll in our company’s 403(B) plan (Eligibility on 403b – 20+ hours per week) – We match 50 cents for every dollar saved up to 10% of your annual salary.
• Matching begins the first of the quarter following 1 year of employment.
• Full-time employees are eligible to accrue up to 16 paid time off days, 6 paid holidays and 3 personal days.
• Pro-rated paid time off is available to part-time employees.
• Tuition reimbursement
• Employee Discount Program
• Employee Assistant Program (EAP) through Wellspring Family Services
• Gym/Pool
• Free Parking
• Free meal
• Beautiful walking paths around the community
• (Benefits and Vacation based on the number of hours you work)

Primary Responsibilities:

Essential Duties As Supervisor

• Complete all annual staff performance appraisal forms, directly or through subordinates; deliver to Human Resources through department head by due date. Meet with staff on a continual basis to review performance and provide feedback, guidance and instruction.
• Select candidates, train, assign and supervise staff, directly or through subordinates. Ongoing evaluation of staff performance. Initiate disciplinary action and consult with Human Resources regarding employee issues.
• Plan for and recommend space, staffing, training and equipment needed to meet resident needs and/or to provide other services. Needs are demonstrated by budget, goals and objectives, reports and other departmental records.
• Participate in applicable committees and meetings as required.
• Complete required in-services.
• Respond to internal and external communication timely and appropriately utilizing customer service approach.
• Promote a teamwork mentality throughout all aspects of position.
• Communication and support of campus wide initiatives and goals to staff level to ensure all employees are aware of the organization’s overall goals and objectives.
• Develop & implement departmental policies & procedures.
• Support employee Safety programs and initiatives, ensuring no lost time caused by work related injuries.

ESSENTIAL FUNCTIONS:

• Keep the Point of Sale (POS) system updated and provide system training for staff.
• Comply with all local, state and federal regulations including possession and compliance of all regulations of a valid class 12 mixology and food handlers permit, and enforcement of staff certifications and renewals.
• Assist Housekeeping and Facilities departments in maintaining dining room and keeping equipment in good condition.
• Create a warm, inviting, and pleasing dining room experience for all residents by being professional and customer service oriented.
• Work directly with residents to resolve any problems or complaints.
• Coordinate and assist in the preparation and service of special meals for parties, banquets and other catering needs.
• Serve as the primary point of contact for catering, communicating with residents and departments to coordinate catering events.
• Create a detailed action plan for each catering event and communicate special requests, timing and execution details to the General Manager (GM), Executive Chef (EC), Sous Chef and staff involved.
• Schedule staff for catering events and communicate assignments and expectations. When absent, prepare an action plan and review event details with the assigned staff before the event.
• Take primary responsibility for overseeing the setup, execution and cleanup of all catered events.
• Maintain the catering calendar, coordinating event commitments with staff and kitchen capacity to avoid overbooking.
• Print and distribute function sheets for events and communicate tasks to the appropriate staff.
• Maintain the function tracking spreadsheet.
• Maintain the Master Function Sheet, updating menu items and pricing as needed.
• Maintain catering menus and marketing materials in Canva or in coordination with the Administrative Assistant.
• Develop visually appealing staging and setup ideas for catered events.
• Work with vendors to order additional products needed for events.
• Maintain and organize catering serviceware, the catering kitchen and catering storage areas.
• Assist the Dining Room Supervisor with daily service in the Main Dining Room (MDR) and Cascades. Remain present on the floor during all service times, except when overseeing catering events.
• Develop and oversee the sanitation and safety programs for the dining rooms and service areas including compliance with infectious diseases and universal precaution policies.

Required Knowledge, Skills and Experience:

• Associate’s degree in hospitality or restaurant management or related field preferred.
• Current Food Handler’s Permit
• Current Class 12 Mixologist Permit or ability to obtain within six weeks.
• Three years’ experience in food and beverage service, with a track record showing progressive responsibility; at least two years’ staff management experience.
• Strong leadership skills; organizational, training and coaching skills.
• Knowledge of local, state and federal laws and regulations regarding the employment of minors.
• Common sense and ability to make sensible decisions under pressure.
• Genuine interest in older adults.
• Able to maintain confidentiality.
• Neat and professional in appearance.
• Regular, dependable and reliable attendance.
• Excellent English communications skills both verbal and written with proficient knowledge in use of POS systems, Microsoft 365, other applications.

All Emerald Heights employees must pass a criminal background check and other pre-employment requirements. We are an E-Verify employer.

Emerald Heights is an equal opportunity employer.