Digital Workplace-Teammate Support Experience Product Manager

Truist Financial Corporation; Charlotte (NC); Remote; USD 120,000 - 160,000; Full time

Job summary

A leading financial services company seeks a Digital Workplace Teammate Support Experience Product Manager. The role involves driving product strategy to enhance teammate support and automate services. Candidates should have extensive leadership experience in technology, robust strategic planning skills, and the capability to communicate effectively with executives.

Benefits

Medical, dental, and vision insurance

401k plan

Paid vacation and sick leave

Life insurance

Disability benefits

Qualifications

• 15-20 years of leadership experience in technology.
• Strong understanding of technology and strategic planning.
• Ability to translate enterprise needs into technology solutions.

Responsibilities

• Evaluate emerging financial-technology and industry trends.
• Identify business gaps and opportunities through trends analysis.
• Develop business cases for required investments.

Skills

Leadership

Strategic Planning

Communication Skills

Interpersonal Skills

Negotiation Skills

Proficiency in Microsoft Office

Education

Bachelor's degree in Business, Management, or MIS-related field

Job description

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Grade: 113

Job Description: The Digital Workplace Teammate Support Experience Product Manager will be a senior-level trusted advisor and thought leader, working closely with stakeholders to enhance how our teammates experience support and automation, including self-service capabilities. This role will oversee the delivery of the internal Teammate Support portal, mobile application, Catalog services, and more to improve interaction with our Level 1 support desk. Responsibilities include driving product strategy, reducing contacts to the IT Service Desk, and exploring industry trends for innovation. The role requires collaboration with developers and engineers to deliver cutting-edge technology that improves teammate experience.

Essential Duties and Responsibilities:

1. Evaluate emerging financial-technology and industry trends for strategic investment considerations.
2. Identify business gaps and opportunities through industry trend analysis.
3. Establish principles, standards, and best practices for enterprise technologies.
4. Support strategic initiatives like Core Banking transformation and Digital Strategy.
5. Develop business cases to represent opportunities and required investments.
6. Communicate technology strategies effectively to diverse audiences.
7. Establish frameworks for architecture strategies, choices, and standards.
8. Identify future transformation needs.
9. Build networks with external partners and thought leaders.
10. Collaborate on IT strategies and architecture standards.
11. Provide leadership to align technology capabilities with business needs.

Qualifications:

Required:

• Bachelor's degree in Business, Management, or MIS-related field, or equivalent experience.
• 15-20 years of leadership experience in technology.
• 15-20 years in technology strategy and architecture.
• Experience with application, data, infrastructure, security, and integration architecture.
• Strong understanding of technology and strategic planning.
• Ability to translate enterprise needs into technology solutions.
• Effective interaction with executive management.
• Strong interpersonal and communication skills.
• Strategic thinking and negotiation skills.
• Proficiency in Microsoft Office.

Preferred:

• Technical degree or equivalent work experience.
• Banking or financial services experience.
• Experience managing distributed teams.
• Knowledge of data analytics and ServiceNow products.
• Experience with Agile frameworks.

Other Job Requirements:

• Frequent sitting, lifting up to 25 lbs., excellent visual, audio, speaking, and manual dexterity skills.
• Availability for scheduled hours including overtime.
• Up to 25% travel.

Benefits: Eligible employees working 20+ hours/week are eligible for benefits including medical, dental, vision, life insurance, disability, savings plans, 401k, vacation, sick leave, holidays, and possibly pension, stock, or deferred compensation plans. Details available on the Benefits site.