Digital Workplace Solutions Architect

NTT DATA North America; Herndon (VA); Remote; USD 130,000 - 210,000; Full time

Job summary

A prominent IT services company is seeking a Digital Workplace Solutions Architect to bridge the gap between sales and clients. In this mid-senior level role, you will develop solutions addressing complex business challenges, collaborating with leaders to provide expert guidance to Federal clients. The successful candidate will possess extensive experience in consulting and sales within IT, with a proven track record of leading strategic discussions and delivering compelling presentations.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum 8 years in IT services or consulting.
• 5 years in presales or solutions architecture.
• Deep expertise in Modern Endpoint Engineering and Workplace Automation.

Responsibilities

• Lead presales efforts and develop tailored solutions.
• Conduct technical demos and proof of concepts.
• Document solution designs and support post-sale implementations.

Skills

Communication

Problem-solving

Strategic thinking

Interpersonal skills

Education

Bachelor’s degree in computer science or IT

Job description

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We are seeking an experienced Digital Workplace Solutions Architect to join our Dynamic Workforce Solutions (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients, demonstrating how our solutions can address complex business challenges. The ideal candidate will combine deep technical knowledge with excellent communication skills to articulate value propositions and build trust with potential customers. The DWS Pre-sales Architect is also responsible for developing and implementing sustainability strategies that align with clients’ overall mission and goals. This role will collaborate with other leaders in the practice to bring subject matter expertise to Federal clients.

Job Responsibilities:

• Presales, Deal Strategy, Solution development, and Digital Transformation

• Collaborate with sales teams to understand client requirements and develop tailored technical solutions

• Lead discovery sessions, technical demonstrations, and proof of concept implementations

• Create and deliver compelling DWS product presentations and technical demonstrations

• Respond to RFPs and technical inquiries with accurate and persuasive information

• Stay current with industry trends, competitor offerings, and emerging technologies

• Document solution designs, technical specifications, and implementation plans

• Provide technical guidance and mentorship to sales teams

• Support post-sale handoffs to ensure smooth implementation

• Collect and communicate market feedback to product management teams

• Design the following solutions during the sales cycle:

• Design comprehensive service desk architectures that align with ITIL best practices

• Develop solutions for multi-channel support (phone, email, chat, self-service)

• Design end user support models including remote assistance and on-site support options

• Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions

• Design end-to-end device lifecycle management solutions from procurement to retirement

• Develop asset management systems, including inventory tracking and reporting capabilities

• Design subscription models and financial frameworks for DaaS offerings

• Develop unified communications architectures including voice, video, and messaging solutions

• Architect mobile-first communication strategies that enable workforce flexibility

Basic Qualifications:

• Bachelor’s degree in computer science, Information Technology, related field or equivalent combination of education and work experience.
• Minimum 8 years of experience in consulting or IT services industries sales, preferably Federal market experience.
• Minimum 8 years of experience negotiating, shaping, and closing large deals in the professional services space.
• Minimum 5 years of experience in a technical presales, solutions architecture, or consulting role.
• Minimum 5 years of experience leading customer discussions and managing stakeholder relationships.
• Minimum 3 years of presentation, communication, and interpersonal skills experience.
• Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following:
• Modern Service Desk
• Conversational AI
• ServiceNow
• Workplace Automation
• Modern Field Services
• Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint security), Azure Virtual Desktop, RPA.

Preferred Skills:

• Architecture level understanding AI, AI Agents.

• Experience in deal structuring, pricing, and contracting.

• Ability to build and sell transformative workplace solutions

• Strong understanding of digital transformation and its impact on workplace environments.

• Excellent problem-solving skills and the ability to think strategically.

• Bachelor's degree or equivalent (minimum 12 years) work experience.

• Proven experience leading large, complex, strategic sales opportunities.

• Ability to engage and build relations with senior leadership at Fortune 500 organizations.

• Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment

• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail

• Must have an Expanded breadth of business experience driving deal shaping & origination.

• Ability to interact with senior leadership at a client and/or within NTT DATA

• Excellent communication (oral & written)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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