Digital Workplace Senior Consultant Employee Experience

Kyndryl; New York (NY); Remote; USD 134,000 - 255,000; Full time

Job summary

A leading company is seeking an experienced Employee Experience Consultant to enhance Digital Workplace strategies. The role involves advising clients on improving employee experiences, optimizing device management, and aligning initiatives with business outcomes. Candidates should have extensive experience in Digital Workplace technologies and strong stakeholder engagement skills. This position offers a competitive salary and benefits package, emphasizing a commitment to diversity and inclusion.

Benefits

Medical and Dental Coverage

Disability Benefits

Retirement Benefits

Paid Leave

Paid Time Off

Qualifications

• 5+ years’ experience in Digital Workplace technologies.
• Experience in Digital Employee Experience (DEX) platforms.
• Familiarity with frameworks like TOGAF and ITIL.

Responsibilities

• Lead client consulting engagements for Digital Workplace.
• Conduct maturity assessments and define user experience strategies.
• Articulate findings and recommendations at executive levels.

Skills

Stakeholder Engagement

Communication

Presentation

Facilitation

Education

High School Diploma / GED

Bachelor's Degree

Tools

ServiceNow

Microsoft Intune

Jamf

Azure Active Directory

Job description

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are looking for an experienced, business-oriented Employee Experience Consultant to join our Kyndryl Consult team and help customers unlock the value of their Digital Workplace environments.

You will play a critical role in advising clients on how to improve Employee Experience, optimize device management strategies, and align digital workplace initiatives to business outcomes. You will lead engagements focused on evaluating current-state environments, conducting maturity assessments, creating strategic roadmaps, and driving transformation aligned to industry best practices.

This role is for you if you are passionate about the intersection of technology, Employee Experience, and business value — helping customers move beyond tooling to deliver measurable outcomes and improved digital workplace experiences.

Primary duties may include, but are not limited to :

• Lead role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps (discover, design, digital, deploy), migrate and implement solutions.
• Perform analysis of client’s current state, define desired outcomes, define / revise user experience strategies, design conceptual solutions / plans / roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes onto the client’s organization.
• Lead consulting engagement teams : structure and lead requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage toward engagement outcomes.
• Articulate engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to gain client commitment and buy-in.
• Contribute to the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual capital assets.

Lead consulting engagements with customers focused on Digital Employee Experience (DEX), Digital Experience Monitoring (DEM), and Modern Device Management strategy and optimization.

Conduct client workshops, capability and maturity assessments, persona mapping, and user journey analysis to identify experience gaps and business improvement opportunities.

Develop strategic roadmaps, experience improvement strategies, and business cases to support customers' digital workplace transformation objectives.

Collaborate with customer stakeholders to translate technical capabilities into tangible business outcomes and improve employee experience.

Leverage enterprise architecture frameworks (e.g., TOGAF) to ensure alignment of digital workplace initiatives to overall business and IT strategies.

Provide guidance on leading DEX / DEM tools and platforms, including best practices for deployment, configuration, and optimization.

Support development of Digital Workplace governance models, operational processes, and continuous improvement strategies.

Facilitate executive-level presentations and recommendations to secure stakeholder buy-in and commitment to transformation initiatives.

Contribute to internal knowledge development, frameworks, and consulting assets to evolve our service offerings.

Maintain awareness of market trends, vendor landscape, and emerging technologies in Digital Workplace, Employee Experience, and Device Management domains.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

This role is for just for you, if you love working on EX strategies and have the following :

5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise

Demonstrated experience delivering advisory engagements related to Digital Employee Experience (DEX) platforms, Digital Experience Monitoring (DEM) solutions, and Modern Device Management.

Experience conducting maturity assessments, strategy development, persona / user journey mapping, and business case creation.

Familiarity with frameworks such as TOGAF, ITIL, or similar Enterprise Architecture & Service Management models.

Strong understanding of Modern Device Management platforms and principles (e.g., Microsoft Intune, VMware Workspace ONE, Jamf, MaaS360).

Broad knowledge of DEX / DEM toolsets (such as Nexthink, Lakeside SysTrack, Riverbed Aternity, Microsoft Endpoint Analytics).

Ability to bridge business and technical conversations; strong stakeholder engagement skills.

Excellent communication, presentation, and facilitation skills.

• Service Desk ticketing, telephony, and resource allocation tools (e.g., ServiceNow, BMC Remedy Helix)
• Azure Active Directory and Azure Virtual Desktop Services

Required Education

High School Diploma / GED

Preferred Education

Bachelor's Degree

• Experience of Offering and Point of View developments
• Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts
• Experienced level skills with Design Thinking, Agile and DevOps methods.
• Excellent verbal, written and presentation skills;
• Self-driven, detail-orientated
• Ability to work collaboratively and productively with globally dispersed teams
• Ability to manage ambiguity, yet producing tangible results
• Ability to effectively manage challenging situations without loss of focus when under pressure

Preferred Overall Digital Workplace Technical and Professional Experience

• Microsoft Modern Workplace portfolio : Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint
• Device / Mobile Management platform experience with Intune, MaaS360, SOTI MobileControl, Jamf Mobile Device Management, and / or VMware Workspace One

Self-motivated, detail-oriented, and able to manage ambiguity while delivering tangible results.

• 8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and managing VDI and / or DaaS products, applications publishing, application Layering technologies.

The compensation range for the position in the U.S. is $134,160 to $254,880 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations :

California : $147,600 to $305,880

New York City : $161,040 to $305,880

Washington : $147,600 to $280,320

Washington DC : $147,600 to $280,320

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note : If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

EEO Language

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Know Your Rights : Workplace Discrimination is Illegal ()

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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