Manager, Digital Workplace & Employee Experience

Mortgage Guaranty Insurance Corporation; Milwaukee (WI); Hybrid; USD 110,000 - 187,000; Full time

Benefits offered by this job

Competitive Salary & pay-for-performan

401k with company match

Profit sharing

HSA

Wellness program

On-site Fitness Center

Paid-time off and paid companyolidays

Business casual dress

Job summary

MGIC in Milwaukee seeks a strategic leader to oversee the Digital Workplace function, driving strategy, delivery, and continuous improvement of workplace technologies for a secure, productive employee experience.

The Manager will lead a high-performing team and partner across IT, the business, and external vendors to deliver modern workplace services, emphasizing automation and service excellence across Microsoft 365, Teams, SharePoint, VDI, and endpoint management.

Qualifications

• 7+ years of experience in IT, Digital Workplace, End User Computing (EUC), Service Management, or related technology leadership roles.
• 3+ years of people leadership experience.
• Experience leading workplace technology services in a cloud-first environment.
• Strong communication, stakeholder management, and relationship-building skills.
• Proven ability to drive operational excellence, service improvements, and organizational change.
• Experience managing vendors, budgets, and service roadmaps.
• Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and related productivity platforms.
• Experience supporting endpoint computing, VDI, voice and telephony services, and meeting room technologies.
• Familiarity with Microsoft Intune, Microsoft Entra ID, and modern endpoint management practices.
• Knowledge of ITIL, Agile, Lean, and SRE principles.
• Experience using automation to improve service delivery and efficiency.

Responsibilities

• Lead the Digital Workplace function and employee technology experience.
• Own workplace services including Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies.
• Build strong relationships across IT, the business, and vendor partners to align services with organizational needs.
• Drive operational excellence, service performance, and continuous improvement through metrics, automation, service management practices, and employee feedback.
• Lead and develop a high-performing team focused on service excellence and accountability.
• Manage service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

Skills

IT leadership

Stakeholder management

Service management

Automation

Vendor management

Budget management

Tools

Microsoft 365

Teams

SharePoint Online

OneDrive

Intune

Entra ID

VDI

Endpoint management

Job description

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.

Position Summary

We are seeking a people-focused leader to oversee our Digital Workplace function. This role is responsible for the strategy, delivery, and continuous improvement of workplace technologies and employee-facing services, ensuring a secure, reliable, and productive employee experience. The Manager will lead a high-performing team and partner across IT, the business, and external vendors to deliver modern workplace services while driving operational excellence through service ownership, automation, standardization, and continuous improvement.

Key Responsibilities

• Lead the Digital Workplace function and employee technology experience.
• Own workplace services including Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies.
• Build strong relationships across IT, the business, and vendor partners to align services with organizational needs.
• Drive operational excellence, service performance, and continuous improvement through metrics, automation, service management practices, and employee feedback.
• Lead and develop a high-performing team focused on service excellence and accountability.
• Manage service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

Qualifications

• 7+ years of experience in IT, Digital Workplace, End User Computing (EUC), Service Management, or related technology leadership roles.
• 3+ years of people leadership experience.
• Experience leading workplace technology services in a cloud-first environment.
• Strong communication, stakeholder management, and relationship-building skills.
• Proven ability to drive operational excellence, service improvements, and organizational change.
• Experience managing vendors, budgets, and service roadmaps.
• Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and related productivity platforms.
• Experience supporting endpoint computing, VDI, voice and telephony services, and meeting room technologies.
• Familiarity with Microsoft Intune, Microsoft Entra ID, and modern endpoint management practices.
• Knowledge of ITIL, Agile, Lean, and SRE principles.
• Experience using automation to improve service delivery and efficiency.

Pay Range: $109,990.00 - $186,990.00 This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth.

Enjoy these benefits from day one:

• Competitive Salary & pay-for-performance bonus
• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
• On-site Fitness Center and classes (corporate office)
• Paid-time off and paid company holidays
• Business casual dress

Our Milwaukee team members enjoy a hybrid environment with opportunities to connect and collaborate with colleagues in the office 3 days a week, while maintaining a flexible approach to the modern workweek.

Nearly 600 employees contribute to our mission. Approximately half of our team works together at our downtown Milwaukee headquarters, while the rest of our team -- as well as our customers and the consumers who benefit from our product – are located all over the country.

We offer a comprehensive benefits package that considers the physical, mental and financial aspects of employee health and wellbeing. In addition to comprehensive medical, vision and dental coverage, we are proud to offer a company-matching 401(k) savings plan, profit sharing, and an annual bonus program to all eligible co-workers. Every employee has different needs, and our benefits – including parental, caregiver and bereavement leave – are designed to meet you at all stages of life, no matter which stage you’re in today.

Giving back to the community is engrained in MGIC’s culture. Our Giving Back, Together program offers employees 4 paid volunteer hours, company-organized volunteer opportunities, and an employee-driven community grant program.

We are an Equal Employment Opportunity (EEO) employer.