Digital Transformation Consultant

Horizontal Talent; Denver (CO); On-site; USD 116,000 - 167,000; Full time

Job summary

Horizontal Talent, a digital transformation consulting team, seeks a seasoned advisor to shape executive roadmaps for telecom clients and to guide implementation in the Denver area. You will translate complex metrics into actionable recommendations and lead strategic advisory work that drives measurable growth.

You will develop executive narratives around ARPU, retention, churn, and channel mix, and partner with delivery teams to ensure realistic execution and adoption of new capabilities.

Qualifications

• Experience in consulting, digital transformation, or strategy advisory at a senior level.
• Strong background working with telecom, cable, or communications service provider clients.
• Ability to build and present compelling business cases using financial and performance data.
• Knowledge of customer segmentation, personalization, funnel optimization, and digital experience strategy.
• Comfort working across both strategy and implementation phases of client engagements.
• Excellent executive communication skills, including the ability to present to senior stakeholders and defend recommendations.
• Experience with business and financial modeling related to customer growth, retention, and channel performance.
• Ability to work independently, prioritize multiple initiatives, and move engagements forward with limited direction.

Responsibilities

• Lead strategic advisory work for digital growth priorities, including channel shift, funnel optimization, identity modernization, personalization, and monetization initiatives.
• Develop executive-level narratives using business and financial metrics such as ARPU/ARPA, retention, churn, and digital channel mix.
• Advise on identity and fraud-risk considerations, including approaches that move beyond traditional credit-bureau-dependent models.
• Design personalization and journey strategies that support more individualized customer experiences and faster implementation timelines.
• Translate strategy into execution by partnering with delivery and technical teams to ensure recommendations are realistic and actionable.
• Monitor adoption of newly launched digital capabilities and adjust plans when results or uptake are behind expectations.
• Facilitate executive workshops and governance discussions to review priorities, align roadmaps, and keep work focused on measurable outcomes.
• Identify new opportunities within client relationships and help expand the scope of work based on value delivered.

Job description

Join a high-impact digital transformation consulting team focused on helping enterprise telecom clients accelerate growth through smarter digital experiences, stronger personalization, and data-driven strategy. This role is ideal for a seasoned advisor who can shape executive-level roadmaps, guide implementation, and turn complex business metrics into clear, actionable recommendations.

Responsibilities

• Lead strategic advisory work for digital growth priorities, including channel shift, funnel optimization, identity modernization, personalization, and monetization initiatives.
• Develop executive-level narratives using business and financial metrics such as ARPU/ARPA, retention, churn, and digital channel mix.
• Advise on identity and fraud-risk considerations, including approaches that move beyond traditional credit-bureau-dependent models.
• Design personalization and journey strategies that support more individualized customer experiences and faster implementation timelines.
• Translate strategy into execution by partnering with delivery and technical teams to ensure recommendations are realistic and actionable.
• Monitor adoption of newly launched digital capabilities and adjust plans when results or uptake are behind expectations.
• Facilitate executive workshops and governance discussions to review priorities, align roadmaps, and keep work focused on measurable outcomes.
• Identify new opportunities within client relationships and help expand the scope of work based on value delivered.

Skills

• Experience in consulting, digital transformation, or strategy advisory at a senior level.
• Strong background working with telecom, cable, or communications service provider clients.
• Ability to build and present compelling business cases using financial and performance data.
• Knowledge of customer segmentation, personalization, funnel optimization, and digital experience strategy.
• Comfort working across both strategy and implementation phases of client engagements.
• Excellent executive communication skills, including the ability to present to senior stakeholders and defend recommendations.
• Experience with business and financial modeling related to customer growth, retention, and channel performance.
• Ability to work independently, prioritize multiple initiatives, and move engagements forward with limited direction.

Preferred Skills

• Experience with API-based partner monetization, platform monetization, data-as-a-service, or usage-based pricing models.
• Exposure to experimentation and analytics tools such as A/B testing platforms, SQL, and dashboarding tools.
• Experience leading or supporting digital transformation efforts that extended through implementation and adoption.
• Ability to help grow client relationships by identifying additional strategic opportunities.
• MBA or an advanced degree.

Horizontal Talent is committed to creating an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We welcome candidates of all backgrounds and experiences who bring the skills and mindset needed to do great work.

Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $84 - $121 per hour based on qualifications and experience.