Relationship-Focused Teller: Build Trust and Help Clients

Central-Bank-c44c5195; Jefferson City (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Central Bank is seeking a Teller to join our team in Missouri. This position offers a fast-paced, customer‑facing environment with opportunities for growth and advancement, and the Teller serves as the face and voice of our organization while delivering outstanding customer service.

This role involves processing transactions, balancing cash drawers, listening to customers, identifying needs, recommending bank products, and making referrals to other lines of business.

Qualifications

• Cash handling and/or customer service experience preferred.
• Basic math skills, PC and typing skills, and the ability to count U.S. currency.
• Attention to detail and a high degree of accuracy.
• Strong customer relations skills and ability to communicate with customers and employees.
• Look for cross-sell opportunities in a customer-centric manner.
• Ability to stand for long periods and lift 20 lbs.

Responsibilities

• Accurately and efficiently process a variety of financial transactions in a friendly and professional manner.
• Balance an assigned cash drawer daily and resolve discrepancies as needed.
• Actively listen to customers and communicate positively and professionally.
• Identify customer needs and recommend bank products and services that are customer-focused and solution-oriented.
• Make appropriate referrals to other lines of business for both traditional and non-traditional products and services.
• Contribute to the achievement of both individual and team goals by supporting overall branch performance and success.
• Effectively de-escalate customer concerns or complaints by remaining calm, empathetic, and solution-focused, while following bank policies and escalation procedures as needed.
• Perform all teller duties in compliance with established bank policies, procedures, and regulatory requirements.

Skills

Cash handling

Customer service

Communication

Attention to detail

Cross-sell opportunities

Job description

Central Bank is seeking a Teller to join our team in Missouri. This position offers a fast-paced, customer‑facing environment with opportunities for growth and advancement, and the Teller serves as the face and voice of our organization while delivering outstanding customer service.

This role involves processing transactions, balancing cash drawers, listening to customers, identifying needs, recommending bank products, and making referrals to other lines of business.