Digital Technical Account Manager – Post-Sales Success

Varonis

United States

Hybrid

USD 90,000 - 140,000

Full time

7 days ago

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Job summary

Varonis is seeking a Technical Account Manager – Digital to join our hybrid post‑sales team. You will partner with Sales to deliver cybersecurity outcomes for a portfolio of customers, leveraging automation and scalable engagement to drive adoption and renewal.

In this role, you will own the customer lifecycle from onboarding to renewal, monitor platform health and usage signals, and translate data into actionable outcomes while maintaining clear documentation and consistent communication with

Qualifications

Strong understanding of post-sales motions in a SaaS environment.
Ability to operate across technical, operational, and customer-facing topics.
Data-driven narrative skills to explain account health.
Clear written communication and structured customer messaging.

Responsibilities

End-to-End Customer Ownership: Own the customer lifecycle from onboarding through renewal.
Act as the single post-sales point of accountability for customer success.
Maintain clear ownership of customer follow-ups, risks, actions, and outcomes.
Drive renewal risk cadence meetings and escalate renewal risks.
Deliver scalable customer engagement via email campaigns, webinars, and office hours.
Monitor platform health and usage signals to drive outcomes.
Maintain accurate CRM data and document risks, actions, and decisions.