Digital Support Supervisor, Housing Access and Operations

Cityofnewyork; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

The Digital Support Supervisor in the Division of Budget and Program Operations will lead a team that supports HAS staff and clients, ensuring effective use of HAS systems and proactive issue resolution. You will collaborate with procurement and budget teams to secure hardware, licenses, and digital tools, and guide onboarding and system administration to support the agency's housing programs.

Based in New York City, this full-time role focuses on sustaining reliable technology, improving user

Responsibilities

• Technical Support - A Call Center for HAS employees and approximately 55,000+ client landlords, tenants, representatives, and applicants. The call center will provide technical support for new and existing systems. For clients of HAS portals, call center staff will enroll users, guide users on the operation of HAS portals, answer questions on the content of portals, and make referrals where issues arise. The Supervisor will ensure quality and timely support is provided within expectations.
• System Administration and Onboarding - Administer new and existing systems. Provide access and make system adjustments for new or dep

Job description

The Digital Support Supervisor in the Division of Budget and Program Operations will lead a team that supports HAS staff and clients, ensuring effective use of HAS systems and proactive issue resolution. You will collaborate with procurement and budget teams to secure hardware, licenses, and digital tools, and guide onboarding and system administration to support the agency's housing programs.

Based in New York City, this full-time role focuses on sustaining reliable technology, improving user