Digital Support Supervisor — Budget & Program Operations

NYC Department of Housing Preservation & Development; New York (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

The NYC Department of Housing Preservation and Development (HPD) seeks a Digital Support Supervisor in the Division of Budget and Program Operations to lead HAS staff and DTOR clients in using HPD systems, resolve issues, and coordinate hardware and licenses. The role emphasizes service, collaboration, and digital process improvements across HPD units.

You will oversee onboarding, system updates, and the management of digital images and documents, ensuring secure, timely processing while guiding

Qualifications

• A bachelor’s degree with two years of related community work experience.
• High school diploma with six years of related community work experience.
• Equivalent education and experience with at least one year in described duties.

Responsibilities

• Provide technical support to HAS staff and DTOR clients.
• Administer system access and onboarding for staff and contractors.
• Manage digital images and document workflow for HPD systems integration.
• Train staff, develop training materials, and foster collaborative work environment.

Skills

Leadership

Call center management

Analytical skills

Interpersonal communication

Technology implementation

Rental subsidies knowledge

HPD systems familiarity

Customer service

Bilingual

Education

Bachelor's degree + 2 years community work

High school diploma + 6 years community work

Education/experience equivalent

Job description

The NYC Department of Housing Preservation and Development (HPD) seeks a Digital Support Supervisor in the Division of Budget and Program Operations to lead HAS staff and DTOR clients in using HPD systems, resolve issues, and coordinate hardware and licenses. The role emphasizes service, collaboration, and digital process improvements across HPD units.

You will oversee onboarding, system updates, and the management of digital images and documents, ensuring secure, timely processing while guiding