Digital Support Specialist I

Charter Communications; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Charter Communications in Phoenix is seeking a Digital Support Specialist who helps grow sales by efficiently handling orders and customer inquiries. You will work across departments to promote our Spectrum products and services while adhering to company policies and delivering exceptional service.

The role emphasizes strong English communication, organization, and the ability to work both independently and with teammates. Office-based with variable hours, including weekends.

Qualifications

• High School Diploma or Equivalent is required.
• +2 years of experience in sales or customer service.
• Fluent in English with strong reading, writing, and speaking skills.

Responsibilities

• Process orders for cable, internet, voice, and mobile services.
• Handle customer inquiries and resolve issues efficiently.
• Collaborate across departments to promote Spectrum products and services.
• Support growth through exceptional service and adherence to policies.

Skills

English Fluency

Customer Service

Sales Skills

Multitasking

Problem Solving

Computer Skills

Communication

Teamwork

Organization

Education

High School Diploma or Equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.

What our Digital Support Specialist Enjoy Most About the Role

• Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
• Contributing to the enhancement of customer satisfaction and retention.
• Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
• Addressing order issues across various vendors to optimize the delivery of our digital products.

Working Conditions

• Office environment with variable hours; may include weekends, holidays, and split days off.

Required Qualifications

Education

• High School Diploma or Equivalent

Experience

• +2 years of experience in sales or customer service.

Skills & Abilities

• Fluent in English, with strong reading, writing, and speaking skills.
• Excellent organizational and multitasking capabilities.
• Ability to work both independently and collaboratively.
• Effective problem resolution skills for customer complaints.
• Demonstrate sound judgment in job performance.
• Prioritize tasks efficiently.
• Comfortable with prolonged periods of sitting and handling numerous calls.
• Proficient in computer usage and various software applications

Preferred Qualifications

• Experience with consultative sales techniques, including needs analysis and closing.
• Strong problem-solving skills and ability to thrive in fast-paced settings.
• Effective communication skills to understand caller needs and provide solutions.
• Familiarity with cable/telephony products and services.
• Knowledge of Cable, Internet, Voice, and Mobile industries.
• Understanding of product information, packaging, pricing, and promotions.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.