Experience Analyst I Qualtrics

Community Health Network; Indianapolis (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Community Health Network is seeking an innovative Experience Analyst to enhance the experiences of patients, consumers, and employees. The role leverages the Qualtrics XM platform, analytics, and industry best practices to deliver meaningful insights and drive positive business outcomes across the organization.

The Experience Analyst partners with leaders to design, implement, and optimize surveys, dashboards, reporting, and workflows.

Qualifications

• Bachelor's degree required.
• 1+ year supporting CX/EX programs required.
• 2+ years of experience with Qualtrics or similar XM platform required.
• Qualtrics Level 2 Certification in CX/EX required.

Responsibilities

• Design, implement, and optimize experience management solutions.
• Develop surveys, dashboards, reporting, and workflows.
• Partner with leaders to translate business needs into technical solutions.
• Deliver actionable insights to drive business outcomes.

Skills

Team collaboration

Communication skills

Problem-solving

Analytical thinking

Project management

Customer service

Education

Bachelor's degree in a related field

Tools

Qualtrics XM

Job description

Shadeland Ave
Indianapolis , IN 46256
United States

Community Health Network 8.14K subscribers

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

Community Health Network is seeking an innovative Experience Analyst to help enhance the experiences of our patients, consumers, and employees. In this role, you will leverage the Qualtrics Experience Management (XM) platform, analytics, and industry best practices to deliver meaningful insights and drive positive business outcomes across the organization.

The Experience Analyst partners with leaders and stakeholders to design, implement, and optimize experience management solutions, including surveys, dashboards, reporting, and workflows. This dynamic role requires a blend of technical expertise, analytical thinking, and strategic collaboration to transform experience data into actionable improvements.

If you are passionate about technology, data-driven decision making, and creating exceptional experiences, this is an opportunity to make a meaningful impact while helping shape the future of experience analytics at Community Health Network!

Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

Bachelor's degree in a related field is required.

One (1) or more years supporting Customer Experience (CX) and/or Employee Experience (EX) programs required.

Two (2) or more years of experience with Qualtrics or a similar Experience Management platform required.

Qualtrics Level 2 (L2) Certification in Customer Experience and/or Employee Experience required.

XM Fundamentals Certification preferred.

Experience with surveys, dashboards, reporting, workflows, and data management preferred.

Strong analytical, problem-solving, and project management skills.

Ability to translate business needs into technical solutions.

Strong relationship building and customer service skills.

This position will be a hybrid role if you reside in Indianapolis, IN, or surrounding areas.

This position will allow the flexibility to work remotely if you reside outside Indianapolis, IN, or surrounding areas. Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Remote / Work from Home / Virtual / Hybrid

Remote / Work from Home / Virtual / Hybrid

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