Digital Stylist: Upsell Fashion & Delight Clients

Recruiting - L148 Template; New York (NY); On-site; USD 27,552 - 34,440; Part time

Job summary

Recruiting - L148 Template is looking for a Digital Stylist to ensure product satisfaction and identify sales opportunities. The role requires strong customer service and communication skills while maintaining a consistent level of exceptional service. Responsibilities include responding to customer inquiries, achieving sales goals, and leveraging digital selling tools. Knowledge of fashion and experience in a similar role are essential. This position offers an hourly pay range of $20.00 - $25.00 dependent on experience and skills.

Qualifications

• Must have strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Must be detail-oriented and customer-service focused.

Responsibilities

• Respond promptly to calls, live chats, and emails.
• Maintain and exceed sales goals and KPIs.
• Provide after-sale follow-up correspondence.
• Drive sales during promotional events.

Skills

Strong customer service and communication (verbal & writing) skills

Team player

Knowledge and use of digital selling

Self-motivated and detail/results oriented

Passion for fashion

Excellent organization and follow-up skills

Proactive thinker

Proficiency in Microsoft Office

Tools

Blue Cherry

Web PDM

Zendesk

Magento Enterprise system

Job description

Brooklyn Navy Yard
141 Flushing Avenue
Building 77, 14th Floor
Brooklyn, NY 11205, USA

Description

Job Summary:

The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service.

This is an evergreen role. While we may not have an immediate opening, we’re continuously building a pipeline of talented candidates for future opportunities on our team.

Responsibilities:

• Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion
• Actively maintain and exceed monthly sales goals and KPI’s
• Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience
• Maintain product knowledge to upsell the collection and make recommendations in phone consultations
• After sale follow up correspondence – order confirmations, thank you notes and follow up
• Troubleshoot and problem solve issues in a positive manner
• Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales)
• Possess an intimate knowledge of the product line each season
• Maintain and grow individual client book
• Process requests, handle escalated client complaints, and resolve issues
• Monitor, track and follow up on all special orders.
• Responsible for knowledge of catalog format, understanding of garments, and creating training materials
• Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations)
• Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items)

Desired Background:

Experience:

Skills:

• Strong customer service and communication (verbal & writing) skills required
• Team player and be able to multi-task in a fast-paced environment with a strong sense of urgency
• Knowledge and use of digital selling through emails, pictures, and brand books
• Must be self-motivated and detail/results oriented
• Must have personal style and a passion for fashion
• Be sociable, friendly with an engaging personality
• Organization, punctuality, and excellent follow-up skills
• Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner
• Proficiency in Microsoft Office applications and Internet savvy
• Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus

Base Pay Range:

The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location.

Equal Opportunity Employer
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