Digital / Sr Digital Designer

FedEx; Los Angeles (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly within the United S

Campus presence may be required

Job summary

FedEx Digital Marketing is seeking a senior UX designer to lead design for complex product experiences and shape the user journey across a range of digital touchpoints. You will drive strategic design decisions and serve as a role model for craft and collaboration.

You will own the UX strategy for a product area, guide discovery with research and analytics partners, run design sprints and critiques, and mentor junior designers while improving design standards and tooling.

Qualifications

• Bachelor's degree or equivalent experience in business or related field.
• 4+ years leading product design within digital teams.
• Experience with service design, enterprise UX, or platform design.

Responsibilities

• Owns the UX strategy for a product area or customer journey.
• Guides discovery work and collaborates with research and analytics partners.
• Leads design sprints, workshops, and design critiques.
• Mentors junior designers and provides structured feedback.
• Contributes to design standards, documentation, and tooling improvements.
• Performs other duties as assigned.

Skills

UX strategy

Discovery & research

Design sprints

Mentoring

Design systems

Documentation

Feedback & critique

Design thinking

Data-informed design

Education

Bachelor's degree in business or related field

Job description

This job is in the Digital Marketing department. Leads design for complex, high-impact product experiences and shapes the user journey, driving strategic design decisions, and influencing how teams define success. Serves as a role model for craft and collaboration.

Essential Functions

• Owns the UX strategy for a product area or customer journey.
• Guides discovery work and collaborate with research and analytics partners.
• Leads design sprints, workshops, and design critiques.
• Mentors junior designers and provide structured feedback.
• Contributes to design standards, documentation, and tooling improvements.
• Performs other duties as assigned.

Preferred Qualification

• Experience with service design, enterprise UX, or platform design
• Strong understanding of design systems, tokens, and accessibility

This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.

Bachelor's degree in business or related field. In lieu of a degree, eight (8) years of practical experience may offset education requirements.

Four (4) years leading product design within digital teams. Experience with service design, enterprise UX, or platform design across UX, visual, and interaction design.

Knowledge, Skills, and Abilities

Ability to lead through ambiguity and uncover user needs. Effective communicator with influence across disciplines. Strong user-centered design process and fluency in design thinking. Exposure to behavioral data, experimentation, or research synthesis.

Job Conditions

Some business travel may be required.

Preferred Qualifications

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• Right to Work Notice (English) / (Spanish)