Digital Servicing Product Owner I

Citizens; Johnston (RI); On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Competitive pay and comprehensive ben­

Medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Education reimbursement

Wellness programs

Job summary

Citizens is seeking an Experience Owner I (EO1) for Account Servicing in the United States. You will partner with business, operations, technology, compliance, and analytics teams to deliver a digital-first servicing experience, prioritizing onboarding efficiency, compliance, and client-advisor satisfaction.

You will work within agile teams to define requirements, manage the backlog, and drive end-to-end improvements in account servicing, including maintenance requests, money movement, and

Qualifications

• 5+ years of product delivery or business analysis in financial services or wealth management.
• Experience with account servicing, money movement, and custodial/wealth platforms.
• Proven ability to translate business needs into technical solutions.
• Strong communication and cross-functional collaboration skills.
• Familiarity with Agile tools (Jira, Confluence) and data-driven decision making.

Responsibilities

• Develop and maintain a product roadmap aligned with customer needs and business goals.
• Convert vision into detailed requirements and acceptance criteria.
• Prioritize backlog with the Neighborhood Lead to maximize value.
• Collaborate with agile delivery teams to ensure timely, quality outcomes.
• Analyze feedback and metrics to drive process improvements and automation.
• Translate objectives into actionable requirements for end-to-end capabilities.
• Monitor progress, metrics, and risks; report status to stakeholders.
• Provide leadership to agile pods and ensure alignment with scrum practices.
• Lead large-scale product demos and contribute to prototypes and analytics.

Skills

Agile Methodologies

Requirements Analysis

Stakeholder Collaboration

Data Analytics

Communication

Problem Solving

Education

Bachelor’s degree

Tools

Jira

Confluence

Job description

Citizens is seeking an Experience Owner I (EO1) for Account Servicing in the United States. You will partner with business, operations, technology, compliance, and analytics teams to deliver a digital-first servicing experience, prioritizing onboarding efficiency, compliance, and client-advisor satisfaction.

You will work within agile teams to define requirements, manage the backlog, and drive end-to-end improvements in account servicing, including maintenance requests, money movement, and