Digital Services Specialist

OMB Bank; Springfield (MO); Hybrid; Full time

Job summary

OMB Bank is seeking a dedicated Service Specialist to oversee retail and electronic banking operations, including wire transfers and mobile deposits. The ideal candidate will possess strong customer service skills and a minimum of three years in retail banking, excelling in a fast-paced environment. This role will provide essential support to ensure a seamless banking experience while working in a hybrid environment.

Benefits

Excellent work environment

Paid leave for holidays and vacation

Cost friendly insurance options

100% match of retirement savings

Qualifications

• Minimum of three years in retail banking.
• One or more years of electronic banking preferred.
• Experience with desktop applications is required.

Responsibilities

• Oversee retail and business electronic banking services.
• Customer support and backroom operations.
• Set up new business customer accounts.

Skills

Customer service

Communication

Decision making

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

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Job Summary

This job performs tasks related to the oversight of retail & business electronic banking, wire transfers, Mobile Deposits, ACH, as well as any other ancillary services that are offered to online banking customers. This will include maintenance, DB new business customer setup, customer support, and other backroom type functions, while working remotely.

Job Summary

This job performs tasks related to the oversight of retail & business electronic banking, wire transfers, Mobile Deposits, ACH, as well as any other ancillary services that are offered to online banking customers. This will include maintenance, DB new business customer setup, customer support, and other backroom type functions, while working remotely.

Primary Location/Schedule:

• Hybrid work environment; schedule requires a combination of on-site and home office hours.
• On-site: 3110 S Delaware Ave, Springfield MO 65804
• Full-time – 40 hours per week average
• Standard weekly schedule: Monday 1:00 -6:00 pm, Tuesday – Friday 9:00 am – 6:00 pm, Saturday 9:00 am – Noon,; with occasional additional and alternative hours as needed.
  
  

Position Requirements:

• High school diploma or equivalent
• A minimum of three years in retail banking; one or more years of electronic banking preferred
• Understanding and experience of common desktop computer applications and Windows operating system.
  
  
  

Required Skills:

• Excellent customer service and strong communication skills
• Sound decision making skills and ability to work independently
• Strong mathematical, problem-solving and computer skills
• Effective multi-tasking and organizational skills in a fast-paced environment.
• High degree of work accuracy with attention to detail and deadlines
• Willingness to proactively cross-sell bank products & services
  
  
  

To Apply:

• Complete an application at https://www.ombbank.com/about/careers
• Contact Human Resources at [e-mail] or 417-869-9000 for more information
  
  
  

Futures made brighter. Banking made better.

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.

Employee Benefits:

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: Holidays, Vacation, Sick, Military, Bereavement, and Jury Duty
• Cost friendly insurance: medical, dental, vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Value added employee finance features on select OMB products and services
• Plus more
  
  
  

Disclaimer:

The above description relates the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform tasks outside of their regular responsibilities from time to time, as needed.

EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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