ASSISTANT BRANCH MANAGER - GOLDEN VALLEY

Greater Nevada Credit Union; Reno (NV); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Savings Account contributions

Paid time off & holidays

Volunteer time off

Employee discounts

Job summary

Greater Nevada Credit Union in Reno is seeking an Assistant Branch Manager to support the branch manager in operations, sales, and member experience. You will lead a team, mentor staff, ensure compliance, and drive growth initiatives at the Golden Valley branch in Reno, NV.

The role emphasizes leadership, operational excellence, and a strong focus on delivering exceptional service to members while collaborating with internal departments to resolve complex issues.

Qualifications

• 2+ years of banking, financial services, or Branch Network experience.
• 2-4 years of experience in banking or financial service industry.

Responsibilities

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to elevate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Acts as Branch Manager when Branch Manager is not present. Includes addressing personnel matters as assigned.

Skills

Problem Solving

Sales Skills

Relationship Building

Initiative

Action Oriented

Communication

Leadership

Operations Excellence

Member Experience

Growth Advocacy

Issue Resolution

Job description

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To Do This, We Practice C.A.R.E. With Our Values

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.
If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

About The Position

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

What You’ll Be Doing

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to elevate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Acts as Branch Manager when Branch Manager is not present. Includes addressing personnel matters as assigned.

Qualifications

• 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military or first responder experience, education
• 2-4 years of experience in banking or financial service industry

Skills & Competencies

• Problem Solving and Analytical Skills
• Sales Skills and Experience
• Effective Relationship Building Skills
• Willing to take initiative
• Action oriented
• Communicates effectively
• Dynamic leader
• Branch operation excellence promoter
• Champion of member experience
• Growth-oriented Advocate
• Specialist in member issue resolution

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location and Travel Requirements

Greater Nevada Credit Union's Golden Valley Branch
1095 N Hills Blvd, Reno, NV 89506 United States

• Located in an idyllic small community in beautiful Northern Nevada

Compensation & Benefits

• $48,000-$67,000 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.