Digital Service Desk Lead & Content Operations

RIVA Solutions, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

RIVA Solutions, Inc. seeks a senior service desk operations leader to oversee intake, triage, prioritization, and content publishing for ASPA Digital at HHS. You will coordinate with stakeholders and manage Jira workflows to ensure timely responses and high availability of web services.

The role focuses on accessibility, metadata optimization, and quality, driving improvements across web and digital service requests within a federal environment.

Qualifications

• Bachelor’s degree in Information Systems, MIS, Communications, or related field.

Responsibilities

• Lead digital service desk intake, triage, prioritization, and fulfillment processes.

Skills

Service desk operations

Stakeholder communications

Accessibility awareness

Content quality review

Education

Bachelor's degree in Information Systems or related field

Tools

Drupal

Jira

HTML

CSS

Adobe Creative Cloud

Siteimprove

Job description

RIVA Solutions, Inc. seeks a senior service desk operations leader to oversee intake, triage, prioritization, and content publishing for ASPA Digital at HHS. You will coordinate with stakeholders and manage Jira workflows to ensure timely responses and high availability of web services.

The role focuses on accessibility, metadata optimization, and quality, driving improvements across web and digital service requests within a federal environment.