Digital Sales & Training Coordinator

Swatch Group; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Excellent health, dental and vision

401(k) with employer match

PTO and leave benefits

Job summary

Swatch Group is seeking a Digital Sales & Training Coordinator for Tissot U.S. to oversee administration, maintenance, and optimization of digital sales platforms and learning programs.

You will support retail partners and field sales teams while driving platform adoption and knowledge across the organization. The role partners with Visual Merchandising & Training Manager and HQ teams to ensure effective training delivery, material development, and performance reporting across digital tools and

Qualifications

• 1-3 years of experience in training, L&D, digital operations, retail support, or related field preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with LMS or e-learning platforms preferred.
• Hands-on experience coordinating multiple training events in a corporate setting.
• Strong communication, analytical, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Coordinate and facilitate training sessions in virtual and field environments, including logistics and registration.
• Develop and distribute educational materials (PowerPoint, guides, videos).
• Manage curriculum assignments, registrations, usage tracking, and KPI reporting.
• Support learning platform adoption and provide user support to retail and field staff.
• Collaborate with internal teams and headquarters on platform updates and resources.

Skills

Training coordination

LMS management

Microsoft Office

Presentation skills

Project management

Analytical/problem solving

Communication

Independent work

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Excel

CRM systems

Job description

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

As a Digital Sales & Training Coordinator with Tissot U.S., the position will be responsible for the administration, maintenance, and optimization of digital sales platforms and training initiatives that support retail partner sales associates and field sales teams. This role serves as the primary coordinator for digital sales tools, learning platforms, and training resources, while supporting the development, delivery, and effectiveness of training programs that increase brand, product, and operational knowledge across the organization. The Digital Sales & Training Coordinator will collaborate closely with the Visual Merchandising & Training Manager, Headquarters teams, and local stakeholders to ensure successful platform adoption, user support, and continuous learning.

Profile

Primary Duties and Responsibilities:

• Manage all of the Digital Sales Platforms/list including Master POS Accounts, T-Drive, Extranet, Store Locator, 40 Visuals, Academy, Rewards Program, Amware, RMIS/SFA, Scanner program, and Digital Sales Catalog.
• Serve as the primary point of contact for user administration, support, and troubleshooting related to digital sales
  platforms.
• Coordinate and facilitate training sessions in both virtual and field environments, including participant registration, logistics, site preparation, and training material preparation.
• Develop, organize, and distribute educational materials, including PowerPoint presentations, training videos, FAQs, job aids, and step-by-step guides.
• Utilize learning and digital platforms to manage curriculum assignments, track registrations, monitor utilization, and generate performance and KPI reports.
• Maintains current knowledge of all policies and procedures affecting retail and field sales employees.
• Ensure learning curriculums are assigned appropriately and aligned with business objectives and employee development needs.
• Act as the subject matter expert for learning systems and digital training platforms, providing coaching and guidance on platform utilization.
• Partner with internal departments to prepare, distribute, and maintain training tools and resources.
• Coordinate meetings with Headquarters and local teams regarding digital sales platforms, system updates, and operational requirements.
• Continuously evaluate training programs and materials through feedback analysis, reporting, and performance metrics to identify opportunities for improvement and increased adoption.
• Support the development, implementation, and maintenance of training and learning initiatives.
• Investigate, troubleshoot, and resolve content-related issues within learning platforms and digital sales tools whenever possible.
• Escalate and coordinate issue resolution with appropriate internal teams, vendors, or stakeholders as needed.
• Provide email and user support to retail and field sales employees regarding digital platforms and training resources.
• Maintain and update support documentation, user guides, procedures, and platform access instructions.
• Assist with special projects and perform additional duties as assigned by management.

Professional requirements

Qualifications:

• 1-3 years of experience in training, L&D, digital operations, retail support, or a related field preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience working with learning management systems (LMS), e-learning platforms, or web-based training tools preferred.
• Hands-on experience coordinating multiple training events and initiatives in a corporate environment.
• Understanding of the full training cycle, including needs assessment, planning, development, coordination, delivery, monitoring, and evaluation.
• Strong communication, analytical, problem-solving, and investigative skills.
• Highly organized and detail-oriented with the ability to manage multiple priorities simultaneously.
• Ability to track, prioritize, and resolve issues in a timely manner.
• Comfortable working in a dynamic, fast-paced, and evolving business environment.
• Strong interpersonal skills with the ability to collaborate effectively across cross-functional teams.
• Ability to work independently as well as within a team environment.
• Willingness to travel occasionally, up to 15% of the time.

Physical Requirements: This is primarily a sedentary office position that requires the ability to operate standard computer equipment, communicate effectively, hear, bend, stoop, reach, and move throughout the workplace. The employee must occasionally lift, move, and carry materials weighing up to 25 pounds. Finger dexterity and extended computer usage are required. Occasional travel may be necessary to support training events and business needs

Additional Skill Requirements:

• Self-motivated, proactive, and able to work independently with minimal supervision.
• Strong organizational, project management, and multitasking abilities.
• Ability to prioritize competing deadlines and adapt to changing business requirements.
• Excellent problem-solving skills with a customer-service-oriented mindset.
• Quick learner with the ability to understand multiple systems, processes, and business functions.
• Strong written, verbal, and presentation communication skills.
• Must be willingness to learn and comfortable receiving constructive feedback.
• Strong interpersonal skills is required
• Ability to work individually and in a team environment is required

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance