Digital Revenue Manager

Lab Alley LLC; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Professional development

Job summary

Lab Alley LLC seeks a Digital Revenue Manager to own the end-to-end digital revenue loop. You will align with the CEO/CVO, define revenue goals, and translate customer behavior into automated retention and pricing workflows.

You will lead a hybrid/remote Customer Success team and collaborate with Marketing, IT, and Data Analytics to optimize every channel. The role emphasizes automation, AI-enabled onboarding, and omnichannel optimization across website, Google, social, email, and ecommerce

Qualifications

• 3+ years in Tech Enabled Customer Success, Operations, or RevOps in ecommerce or B2B marketplaces.
• Advanced capability in CRMs, designing workflows and cross-department triggers.
• Familiarity with modern ecommerce platforms (Adobe Commerce/Magento preferred).
• Data fluency to define needs and translate data into automated retention workflows.
• Preference for scalable systems over manual relationship management.

Responsibilities

• Align department strategy with the CEO/CVO vision and set revenue goals.
• Own the digital revenue plan and convert insights into automated workflows.
• Lead data-driven segmentation, retention programs, and pipeline growth.
• Build and optimize CRM workflows, modules, and automated triggers.
• Lead and mentor a small hybrid/remote customer success team.

Skills

CRM Power-User

Data Fluency

Team Leadership

Automation Experience

Growth Mindset

Tools

Zoho CRM

HubSpot

Adobe Commerce/Magento

Job description

The Opportunity

We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist – not a traditional, high-touch account manager who relies on manual, one-on-one phone calls.

You'll marry behavioral insights with automation to run an efficient digital revenue loop, owning it end-to-end aligning department strategy with the EO/CVO's vision and business OKRs, setting the revenue plan, and translating complex customer trends into sharp operational workflows, optimized CRMs, and automated AI engagement. Supported by an on-staff Data Analyst, you'll also lead a team of Customer Success Specialists who carry out growth strategies with existing customers.

• Resilient & Fast-Paced: You thrive where data velocity is high (marketplace volume is scaling >50% YoY).
• Revenue-Hungry: You treat revenue leakage, abandoned carts, and inactive accounts as personal challenges to solve.
• Automation-First: You are a CRM power-user who leverages tech to amplify a small team's impact.
• A Driver - goal and results obsessed, with a strict preference for scalable systems over manual relationship management.

Key Responsibilities

1. Strategic Alignment & Revenue Growth

• Align department strategy and priorities with the CEO/CVO's vision and business OKRs
• Own the digital revenue plan: set strategic revenue goals and conversion targets
• Turn insights into action: partner with the Data Analyst, tech team, and Marketing to convert customer behavior and cart-abandonment data into automated retention workflows

2. Revenue Growth & Customer Segmentation

• Retain & Expand: Drive repeat business, digital portal adoption, and lifetime value (LTV).
• Protect Margins: Use data to systematically eliminate revenue leakage, bad discounts, and unnecessary refunds.
• Segment & Target: Tier clients to scale outreach via automated systems rather than manual labor.
• Fuel the Pipeline: Spot organic expansion opportunities in the data and collaborate with Marketing on targeted campaigns.

2. Tech, Automation & AI Integration

• CRM Optimization: Build and manage workflows, custom modules, and automated triggers.
• AI Roadmap: Partner with Marketing, IT, and Customer Care Manager to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
• Omnichannel Handoffs: Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
• Maximize Every Channel: In partnership with marketing use Adobe, CRM, AI, and other tech to capitalize on revenue creation and conversion across website, Google, all AI platforms, all social, email, Amazon, Walmart, and every other channel - tailored to specific customers and product brands

3. Data Analytics & Reporting

• Deliver regular data analytics reporting with clear, actionable recommendations for leadership
• Define data needs and convert database inputs into actionable, automated retention workflows

3. Campaigns & Team Leadership

• Feedback Loops: Optimize automated feedback loops (e.g., driving regional referrals in TX).
• Team Leadership: Manage and mentor a small group of hybrid & remote customer success staff.
• Training & Talent: Partner with the Customer Care Manager to train Customer Care teams on CRM/AI tools; identify structural gaps and hire to support scaling workflows.

Job Requirements & Qualifications

• Experience: 3+ years in Tech Enabled Customer Success, Operations, or RevOps-ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
• CRM Power-User: Advanced capability in CRMs (Zoho or HubSpot are ideal) (specifically designing workflows and cross-departmental triggers).
• E-Commerce Tech: Familiarity with modern platforms (Adobe Commerce/Magento is a major plus).
• Data Fluency: Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
• Mindset: A strict preference for building scalable systems over manual relationship management.

About Lab Alley

Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless. Often called the \"Amazon for Chemicals\", our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed by 99.5% on-time delivery and 98.9% inventory accuracy. Free from quote delays, salespeople, or fulfillment guesswork, our platform is built around how you want to work-so you can stop chasing suppliers and focus on running your business.

Lab Alley is a founder-led essential chemical e-commerce company based in Austin, Texas.

Our workplace culture:

Our core values are an integral part of our success defining who we are.

We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:

CARE:

We care about people and take pride in our work.

COMMITMENT:

We believe success is characterized by our commitment to continuous improvement.

GENUINE:

We believe in being real, authentic, and direct with those around us.

GROWTH:

Lab Alley encourages continual learning and leads with curiosity.

INITIATIVE:

To be successful, we always strive to make things happen!

INNOVATION:

Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.

WORK ETHIC:

We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.

Beyond our work, we believe in giving back. With every purchase made through our e-commerce website, we partner with Ecodrive to plant a tree, contributing to a healthier planet and improved socio-economic conditions.

Benefits & Logistics

We invest in our team's well-being and growth:

• Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, Life & Accidental Death & Dismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
• Financial & Time Off: 401k, Paid Time Off.
• Growth Opportunities: Organized team events, professional development, and clear career growth paths.

This is a full-time position (40 hours per week, occasional overtime) with a typical schedule of Monday-Friday, 8 AM - 5 PM. This role reports to the CEO.

Note: Lab Alley uses E-Verify for all positions and conducts background checks.

Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.