Digital Retail Sr. Analyst - Sales

Toyota Motor Engineering & Manufacturing North America, Inc. Company; Plano (TX); On-site; USD 90,000 - 135,000; Full time

Job summary

Toyota Motor Engineering & Manufacturing North America, Inc. Company in Plano, TX is seeking a SmartPath/MONOGRAM Digital Retail Consultant to manage dealer launches and optimize platform usage across the field.

This role collaborates with regional staff and partners to train dealers on SmartPath and MONOGRAM, supporting F&I and related services. You will travel 50-75% to dealerships, work under the Sales/DEAL team, and stay current with new features and best practices to drive adoption and

Qualifications

• Bachelor's degree (or higher), or equivalent professional work experience that is relevant to this position.
• Experience in an OEM regional office or held positions at the OEM corporate level with significant responsibility for dealer interaction.
• Retail experience in a dealership would also be considered in lieu of field experience.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Experience with installing and training Digital Retailing solutions for automotive dealerships.
• Strong project management skills
• Strong ability to build cross-functional relationships across an organization, Sales, Marketing, Service, etc.
• Intermediate or above skill level for Microsoft Suite of tools including Office 365 (Word, Excel, PowerPoint, Teams, Outlook)

Responsibilities

• Experience working with dealers, region field staff, and our business partners to enhance SmartPath and MONOGRAM utilization in existing dealerships by assessing current usage, developing, and implementing action plans, and providing ongoing support and training.
• Monitor and analyze performance metrics to measure the success of utilization strategies and identify opportunities for further improvement.
• Provide training to regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refresher sessions and support for F&I rollouts.
• Support the launch of new dealerships onto SmartPath and MONOGRAM, coordinating launch activities and delivering initial training.
• Travel to dealerships and field offices (50-75% of the time) to implement initiatives and collaborate with region field staff.
• Communicate program updates and facilitate the resolution of technical issues.
• Serve as a SmartPath and MONOGRAM subject matter expert (SME), staying current with new features and best practices.
• Contribute to the continuous improvement of SmartPath and MONOGRAM processes and participate in cross-functional activities.
• Assist in training and onboarding new team members within the DEAL team and regions.

Skills

Dealers liaison

Project management

Cross-functional collaboration

Communication skills

Training delivery

Education

Bachelor's degree or higher

Tools

Office 365

CRM systems

Microsoft Excel

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we're looking for

Reporting to the SmartPath/MONOGRAM Digital Retail Manager - Sales, the SmartPath/MONOGRAM Digital Retail Consultant will have two main responsibilities; coordinating, managing, and leading new dealer launches for SmartPath/MONOGRAM and improving the utilization of the platform in existing dealerships through relaunch efforts and training. These activities will require working directly with Toyota/Lexus regional staff with support from existing business partners to execute successfully. Additional responsibilities will include supporting program enhancement launches as they become available e.g., Rental, F&I, and Signal.

The primary responsibilities of this career position are to enhance the utilization of Toyota SmartPath and MONOGRAM in dealerships that are already live on the platform, while continuing to support the launch of new dealerships.

These activities will also include working closely with your assigned Region/Area to determine dealer performance and identify any knowledge gaps that exist. The Consultant will analyze existing SmartPath and MONOGRAM dealerships to assess current usage and identify opportunities for increased engagement, schedule and attend pre-launch and sustainment activities, develop customized action plans to boost their utilization of the SmartPath and MONOGRAM tools.

In addition, the Consultant will support the rollout of SmartPath and MONOGRAM F&I and Digital Deal Jacket/Credit Services by conducting product demonstrations, supporting dealer launches, and providing refresher training on SmartPath and MONOGRAM Sales, ensuring that dealership staff are fully equipped to leverage the additional platform's capabilities.

What you'll be doing

• Experience working with dealers, region field staff, and our business partners to enhance SmartPath and MONOGRAM utilization in existing dealerships by assessing current usage, developing, and implementing action plans, and providing ongoing support and training.
• Monitor and analyze performance metrics to measure the success of utilization strategies and identify opportunities for further improvement.
• Provide training to regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refresher sessions and support for F&I rollouts.
• Support the launch of new dealerships onto SmartPath and MONOGRAM, coordinating launch activities and delivering initial training.
• Travel to dealerships and field offices (50-75% of the time) to implement initiatives and collaborate with region field staff.
• Communicate program updates and facilitate the resolution of technical issues.
• Serve as a SmartPath and MONOGRAM subject matter expert (SME), staying current with new features and best practices.
• Contribute to the continuous improvement of SmartPath and MONOGRAM processes and participate in cross-functional activities.
• Assist in training and onboarding new team members within the DEAL team and regions.

What you bring

• Bachelor's degree (or higher), or equivalent professional work experience that is relevant to this position.
• Experience in an OEM regional office or held positions at the OEM corporate level with significant responsibility for dealer interaction. Retail experience in a dealership would also be considered in lieu of field experience.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Experience with installing and training Digital Retailing solutions for automotive dealerships.
• Strong project management skills
• Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
• Strong ability to build cross-functional relationships across an organization, Sales, Marketing, Service, etc.
• Intermediate or above skill level for Microsoft Suite of tools including Office 365 (Word, Excel, PowerPoint, Teams, Outlook)
• Knowledge o