Digital QMS & Process Improvement Lead

westrockcoffeeexternaljobs; Conway (AR); On-site; USD 75,000 - 110,000; Full time

Job summary

Westrock Coffee seeks a FSQA Process Improvement Supervisor to advance its digital quality ecosystem by building and optimizing enterprise QMS and other manufacturing platforms.

You will work with Operations, FSQA, IT, Engineering and Product Development to design automated workflows, dashboards, and analytics that support daily operations and executive decisions across the network. The role emphasizes system implementation, user support, and continuous improvement of digital quality systems.

Qualifications

• BA/BS in science discipline.
• 2–5 years QA experience preferred.
• Experience with Digital Quality Management Systems (QMS).
• Experience with manufacturing execution or enterprise systems.
• Workflow development and process automation.
• Data analysis, reporting, and dashboards.
• Cross-functional project leadership and system implementation.
• Lean or Six Sigma methodologies.
• ISO background preferred.
• Strong communication and teamwork.

Responsibilities

• Lead development and continuous improvement of enterprise QMS and digital platforms.
• Develop automated workflows and digital processes for quality and safety.
• Design KPI dashboards and analytics for operations and executives.
• Partner with cross-functional teams to translate requirements into digital solutions.
• Support system implementation, testing, training, and troubleshooting.
• Analyze data to identify trends and opportunities for optimization.
• Drive standardization and adoption of new technologies across the organization.

Skills

QA experience

Workflow automation

Data analytics

Dashboard development

Cross-functional leadership

Process improvement

Lean Six Sigma

ISO background

Analytical skills

Communication

Education

Science degree

Job description

Westrock Coffee seeks a FSQA Process Improvement Supervisor to advance its digital quality ecosystem by building and optimizing enterprise QMS and other manufacturing platforms.

You will work with Operations, FSQA, IT, Engineering and Product Development to design automated workflows, dashboards, and analytics that support daily operations and executive decisions across the network. The role emphasizes system implementation, user support, and continuous improvement of digital quality systems.