Digital Product Manager, Tissue Acquisition Experience

Natera; United States; Remote; USD 114.000 - 143.000; Vollzeit

Zusammenfassung

Natera is seeking a Digital Product Manager for Tissue Acquisition Experience. This Remote USA role focuses on driving the end-to-end tissue acquisition journey, partnering with stakeholders across Natera to streamline processes and support Signatera testing.

You will define roadmaps, gather feedback, and prioritize features to improve patient, clinic, pathology lab, and operations experiences. Join a team that values initiative, collaboration, and data-driven decision-making.

Qualifikationen

• Bachelor's degree in engineering, business, healthcare, or related field.
• 3–5+ years of digital product management experience.
• Proven ability to lead transformations with a customer-service focus.
• Ability to influence cross-functional teams and stakeholders.
• Strong communication, analytical, and problem-solving skills.
• Experience in agile development and remote engineering leadership.

Aufgaben

• Drive product roadmap for the tissue acquisition journey and align with commercial operations to enhance customer experience.
• Define strategy, maintain roadmaps, and prioritize features based on feedback to optimize user experience.
• Define and track KPIs; analyze data to guide product decisions and opportunities.
• Collaborate with SMEs across Natera to map processes and SLAs
• Prepare PRDs, user stories, user flows; manage backlogs and support scrum ceremonies.
• Partner with UX designers, engineers, and QA to deliver seamless user experiences.

Kenntnisse

Digital product management

Cross-functional collaboration

Data analysis

Stakeholder management

Agile methodologies

Ausbildung

Bachelor's degree in engineering, business, healthcare, or related field

Jobbeschreibung

Digital Product Manager, Tissue Acquisition Experience

US Remote

POSITION SUMMARY:

The Product Manager will be responsible for driving the product roadmap for the E2E tissue acquisition journey across internal and external users at Natera. You will partner with key stakeholders across Natera to continuously improve the suite of products for the tissue acquisition process, solving key pain points for stakeholders involved in this process, including patients, clinics, pathology labs and operation teams. You will build a range of software solutions to streamline the existing process, reducing time and effort for tissue collection to support the growth of Natera’s Signatera testing.

If you enjoy diving into complex problems to define solutions that improve processes in an ever changing environment, this role is for you.

PRIMARY RESPONSIBILITIES:

• Drive product roadmap and continuously evaluate outcomes that align with Natera’s mission and supports our commercial operations team in delivering exceptional customer experience
• Drive innovation and product strategy, create/maintain product roadmaps, prioritize features based on internal and external feedback to optimize user experience
• Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making
• Collaborate with SMEs across Natera to define processes and SLAs, identify and plan for operational changes driven by new platform and feature launches.
• Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams.
• Partner with UX designers, engineers and QA to deliver seamless user experiences that meet both business and user needs.

QUALIFICATIONS:

• Bachelor's degree in engineering, business, healthcare, or related field
• 3-5+ years of experience in digital product management; previous experience in healthcare, healthtech, or biotech a plus.
• Proven track record of leading organizational transformation, with a focus on customer service and supporting complex operational processes (e.g. identifying opportunities to streamline end-to-end processes)
• Ability to work and influence cross-functional teams; effective at building rapport with key stakeholders
• Excellent communication and relationship-building skills. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions.
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Experience working in an agile development environment; prior experience leading and influencing remote engineering teams

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$114,200 - $142,800 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Natera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.