Digital Product Manager: My Account & Self-Service

SquareTrade; Charlotte (NC); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Hybrid work arrangements

Mental health resources

Job summary

SquareTrade is seeking an experienced Digital Product Manager to support strategic initiatives that accelerate the My Account roadmap, enabling seamless, intuitive, and self-service experiences across onboarding, account management and lifecycle interactions.

As a Digital Product Manager, you will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.

Qualifications

• 3+ years of experience as a product manager within a technology development environment.
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes.
• BA/BS Degree

Responsibilities

• Define and support the delivery and lifecycle management of your product.
• Collaborate with operations, CX, communications, marketing, partner management and technology to validate challenges and translate insights into priorities.
• Partner with engineering and global product teams to drive solution design and reimagine end-to-end experiences.
• Enable teams to deliver best-in-class customer and agent experiences with clear key results.

Job description

SquareTrade is seeking an experienced Digital Product Manager to support strategic initiatives that accelerate the My Account roadmap, enabling seamless, intuitive, and self-service experiences across onboarding, account management and lifecycle interactions.

As a Digital Product Manager, you will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.