Digital Product Manager: My Account & Self-Service Lead

SquareTrade; Dallas (TX); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Tuition reimbursement

Hybrid work arrangements

Job summary

SquareTrade is seeking a Digital Product Manager to drive the My Account platform roadmap, enabling seamless onboarding, account management and lifecycle interactions. You will connect with operations, CX, marketing, and tech to translate insights into prioritized work and measurable business outcomes.

You will collaborate with engineering and global teams to design solutions, define outcomes, and guide backlog priority, ensuring delivery aligns with the product vision and customer value.

Qualifications

• 3+ years of experience as a product manager within a technology development environment.
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes.
• BA/BS Degree

Responsibilities

• Bridge operations, customer experience, communications, marketing, partner management and technology to define product strategy.
• Partner with engineering and global teams to drive solution design and end-to-end experience enhancements.
• Define key results, enable teams to deliver outcome-based delivery and influence business success through roadmap execution.

Skills

Product management

Data-driven decision making

Stakeholder management

Discovery and backlog

Education

BA/BS Degree

Tools

Scrum Master

AI technologies

Job description

SquareTrade is seeking a Digital Product Manager to drive the My Account platform roadmap, enabling seamless onboarding, account management and lifecycle interactions. You will connect with operations, CX, marketing, and tech to translate insights into prioritized work and measurable business outcomes.

You will collaborate with engineering and global teams to design solutions, define outcomes, and guide backlog priority, ensuring delivery aligns with the product vision and customer value.