Digital Product Manager - Health Tech, Customer-Driven

Highmark Health; Nashville (TN); On-site; USD 73,000 - 117,000; Full time

Job summary

Highmark Health is seeking a Digital Product Manager to represent the customer voice throughout the product lifecycle, articulate the why behind products, shape vision and execution, and gain alignment with stakeholders for delivery of digital experiences.

You will collaborate with digital design, digital development, and data & analytics teams to synchronize efforts and drive business value and outcomes. The role emphasizes cross-functional leadership and customer-centric product strategy.

Qualifications

• Written, interpersonal, communication, and presentation skills.
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and managetasks, assignments, deadlines, and produce results.
• Ability to learn quickly.
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization.
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions.

Responsibilities

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals.Coordinates with stakeholders to achieve product vision.Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment.Collaborates with other Digital Product Managers.

Skills

Written communication

Interpersonal skills

Organization

Task management

Education

Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Job description

Highmark Health is seeking a Digital Product Manager to represent the customer voice throughout the product lifecycle, articulate the why behind products, shape vision and execution, and gain alignment with stakeholders for delivery of digital experiences.

You will collaborate with digital design, digital development, and data & analytics teams to synchronize efforts and drive business value and outcomes. The role emphasizes cross-functional leadership and customer-centric product strategy.