Customer-Driven Digital Product Manager

Highmark Health; Annapolis (MD); On-site; USD 73,000 - 117,000; Full time

Job summary

Highmark Health is seeking a Product Manager to represent the customer’s voice across the product lifecycle, shaping the vision and strategy for digital products and aligning with stakeholders to drive value and outcomes. You will collaborate with digital design, development, and data & analytics teams to coordinate execution.

The role requires owning roadmaps, gathering requirements, and coordinating cross-product strategy to ensure the backlog reflects customer needs and business goals.

Qualifications

• Excellent written, interpersonal, communication and presentation skills.
• Ability to manage tasks, deadlines and produce results with strong organization.
• Ability to learn quickly and work with urgency on process improvements.
• Customer- and clinician-centric perspective in interactions.

Responsibilities

• Represent the customer’s voice across the product lifecycle and evangelize vision and strategy.
• Define the product’s value proposition, outline execution plan and align with strategic partners.
• Oversee execution of the product strategy and coordinate with design, development, and analytics teams.
• Manage digital product roadmap and backlog, refreshing priorities based on feedback.

Skills

Written communication

Interpersonal skills

Presentation skills

Organization & detail

Customer-centric mindset

Collaboration

Education

Bachelor's degree in Business/Technology/Healthcare

Job description

Highmark Health is seeking a Product Manager to represent the customer’s voice across the product lifecycle, shaping the vision and strategy for digital products and aligning with stakeholders to drive value and outcomes. You will collaborate with digital design, development, and data & analytics teams to coordinate execution.

The role requires owning roadmaps, gathering requirements, and coordinating cross-product strategy to ensure the backlog reflects customer needs and business goals.