Digital Product Manager/CRM/Telephony - Remote

Liberty Personnel Services, Inc.; San Diego (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

An innovative staffing firm is seeking a Digital Product Manager to lead the integration of cutting-edge telephony and CRM systems. This role demands a strategic thinker who can prioritize user experience and drive product roadmaps while collaborating with engineering and business stakeholders. With a focus on Agile methodologies, you will ensure that the product lifecycle is managed effectively, translating customer needs into actionable insights. If you are passionate about enhancing customer interactions through technology and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• 5+ years as a Product Owner, 2+ years in product management.
• Experience with technical integrations and APIs.

Responsibilities

• Defines and leads the vision for Genesys-Salesforce integration.
• Facilitates Scrum ceremonies and coaches teams on Agile practices.

Skills

CRM Systems (Salesforce)

Telephony Systems (Genesys)

Agile/Scrum

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Tools

JIRA

Confluence

Job description

Job Details:

Digital Product Manager

My client has a full-time remote opening for a Digital Product Manager. You must have experience with CRM systems such as Salesforce and Telephony Systems such as Genesys. The client prefers candidates in the Greater San Diego area.

The Digital Product Manager is responsible for the vision, prioritization, and delivery of the call center experience for consumers and internal agents, focusing on the integration between the Genesys Telephony System and Salesforce. Acting as both a strategic Product Manager and technical Product Owner, this role drives the product roadmap, fosters a customer-first methodology, and ensures alignment with business goals through Agile practices and stakeholder collaboration.

Responsibilities:

1. Strategic Ownership: Defines and leads the vision, roadmap, and outcomes for the Genesys-Salesforce integration, prioritizing customer and internal user experience.
2. Product Lifecycle Management: Owns end-to-end product lifecycle, from defining vision to delivering measurable outcomes via a prioritized, outcome-focused backlog.
3. Agile Leadership: Facilitates Scrum ceremonies (standups, sprint planning, retrospectives) and coaches teams/stakeholders on iterative delivery, velocity, and value measurement.
4. Stakeholder Collaboration: Aligns engineering, business stakeholders, and product leadership to ensure roadmap supports company priorities.
5. Customer-First Approach: Drives iterative, fail-fast methodology, translating customer needs into user stories, feature designs, and KPIs to measure success.
6. Technical Facilitation: Manages integration health, monitors system efficiency, and balances innovation with foundational system needs.
7. Release & Adoption: Leads release planning, stakeholder communication, and adoption strategies to ensure successful delivery.

Qualifications:

• Bachelor’s degree in Computer Science, Business, or related field.
• 5+ years as a Product Owner, 2+ years in product management.
• Experience with CRM (e.g., Salesforce), telephony systems (e.g., Genesys), and technical integrations (e.g., APIs).
• Proficient in Agile/Scrum, JIRA, Confluence, and leading matrixed teams.
• Strong analytical, communication, and problem-solving skills.

Contact: Tim Campbell
Liberty Personnel Services Inc.
610-941-6300 ext 121 | direct: 484-567-2089
[e-mail] | www.libertyjobs.com

LinkedIn: https://www.linkedin.com/pub/tim-campbell/0/a9b/616

Additional Details:

• Seniority level: Director
• Employment type: Full-time
• Job function: Product Management and Marketing
• Industries: Staffing and Recruiting

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