Digital Product Manager

Cambridge Savings Bank; Waltham (MA); Hybrid; USD 134,000 - 179,000; Full time

Benefits offered by this job

Health insurance

Parental planning

Mental health benefits

Performance bonus opportunities

401(k) plan and match

Flexible time off

Job summary

Cambridge Savings Bank is seeking a Digital Product Manager to own the strategy and delivery of consumer and business digital banking experiences. You will partner with business, technology, and analytics teams to identify customer needs, define capabilities, and prioritize work to create value for customers and the bank.

The role requires 5+ years in product management and 7+ years in customer-facing digital banking.

Qualifications

• 5+ years of Product Management experience with ability to lead products from concept through implementation.
• Demonstrated success building and enhancing digital banking products.
• Strong communication skills and ability to influence without direct authority.
• Proficiency with Agile product development, backlog management, and cross-functional collaboration.

Responsibilities

• Develop vision, roadmap, and backlog for assigned digital products, aligning investments with customer needs and business strategy.
• Bring defined product experiences to life and ensure successful delivery of digital capabilities.
• Represent customer voice using research, analytics, and market trends to prioritize opportunities.
• Collaborate with engineering, UX, operations, and vendors to deliver secure, scalable digital features.

Skills

Product management

Agile

Communication

Time management

Tools

Jira

Confluence

Job description

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Digital Product Manager is a key member of the Digital Product team responsible for delivering exceptional digital experiences across consumer and business banking. This role partners closely with business, technology, and analytics partners to identify customer needs, define product capabilities, prioritize work, and deliver solutions that create value for customers and the bank.

Brief Description

POSITION: Digital Product Manager

Position Summary

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity. The Digital Product Manager is a key member of the Digital Product team responsible for delivering exceptional digital experiences across consumer and business banking. This role partners closely with business, technology, and analytics partners to identify customer needs, define product capabilities, prioritize work, and deliver solutions that create value for customers and the bank.

Product assignments may evolve based on strategic priorities, making this an ideal opportunity for an experienced product professional who enjoys solving complex problems across multiple digital domains.

The successful candidate is customer-focused, highly collaborative, data-driven, and comfortable leading products within a regulated financial services environment.

Key Result Areas

• Partner with business line owners to develop the vision, roadmap, and backlog for assigned digital products, aligning investments with customer needs and business strategy.
• Responsible for bringing defined product experiences to life and the successful delivery of digital customer capabilities.
• Represent the voice of the customer by using research, analytics, operational insights, and market trends to prioritize product opportunities.
• Partner with engineering, UX, operations, and third-party providers to deliver secure, scalable digital capabilities and continuously improve the customer experience.
• Influence cross-functional stakeholders and build alignment across business, technology, risk, compliance, and operations to drive product decisions.
• Measure product performance, identify opportunities for optimization, and use data to inform future roadmap decisions.
• Ensure products comply with enterprise governance, security, risk, and regulatory standards while maximizing the value of technology investments.
• Perform additional duties as required.

Qualifications

• 5+ years of Product Management experience with a proven ability to lead products from concept through implementation. Experience defining product vision and strategy; identifying customer and business needs, gathering and translating requirements into actionable solutions, and managing product roadmaps and priorities.
• 7+ years of experience working with customer facing digital products, preferably within banking or financial services.
• Demonstrated success building and enhancing products through collaboration with business stakeholders, cross-functional teams, and external vendors, while coordinating resources and driving delivery from initial concept to launch.
• Effective communication skills including ability influence and explain complex issues and solutions to all levels of the organization and drive decisions without direct authority.
• Strong understanding of Agile product development principles and backlog management.
• Strong analytical, organizational, and problem-solving skills with a data-driven mindset.
• Proven time management and organization skills; able to balance multiple competing priorities.
• Proficiency with product management tools such as Jira and Confluence.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.

Location:

Hybrid/Waltham, MA

Salary Range:

$134,300 - $179,100

The reasonably estimated salary for this role at Cambridge Savings Bank ranges from $134,300 - $179,100. Cambridge Saving Bank will determine actual compensation for the role based on factors including, but not limited to, the successful candidate’s skills, qualifications, and experience. In addition, Cambridge Savings Bank offers a wide range of comprehensive and inclusive employee benefits for full-time roles including healthcare, parental planning, mental health benefits, performance bonus opportunities, a 401(k) plan and match, flexible time off, and others.

Visa Sponsorship:

Cambridge Savings Bank is unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. To learn more about how we can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.