Digital Product Manager

rb; Boston (MA); On-site; USD 144,000 - 217,000; Full time

Job summary

The Federal Reserve Bank of Boston is seeking a Digital Product Manager to lead the end-to-end management of the Bank's digital communications products. This on-site role partners with stakeholders and IT to deliver high-quality digital experiences, with emphasis on AI readiness, security, and responsible use of AI tools.

As a supervisor of 1–4 staff, you will guide product vision, manage concept-to-launch lifecycle, and leverage data-driven insights to improve user experiences while serving the

Qualifications

• Bachelor's degree or equivalent experience in related field.
• Experience with AI-enabled products, analytics, or automation preferred.
• Proven track record managing digital products from idea to launch with strong UX.
• Deep understanding of UX principles and user-centered design methodologies.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Advance product vision and strategy aligned with business goals and user needs, including AI enhancements.
• Lead full product lifecycle from concept to launch and ongoing optimization.
• Oversee requirements gathering and translate into user stories with AI components when beneficial.
• Deliver roadmaps balancing short-term priorities with long-term strategy and governance.
• Bridge design, development, and stakeholders across all lifecycle phases.

Skills

Product management

UX design

AI-enabled products

Data analytics

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent

Job description

Company

Federal Reserve Bank of Boston

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: community, innovation, integrity, trust, leadership, and excellence.

The position will be primarily on-site. The individual is expected to reside in the First District.

The Digital Product Manager is responsible for supporting the end-to-end product management lifecycle and optimizing the Bank's digital communications products. Partnering closely with stakeholders across the organization and IT, the manager will lead a team to deliver high quality digital products that effectively serve the public, support the Bank's mission, and advance understanding of the organization while meeting business and user needs. The role also emphasizes AI readiness by ensuring responsible, secure, and effective use of AI tools to enhance product performance, user experience and optimize products discoverability.

Key Responsibilities

• Advance the product vision and strategy in alignment with business objectives and user needs, including identifying opportunities to incorporate AI-driven enhancements
• Guide the full product lifecycle-from concept through launch and ongoing optimization-while evaluating opportunities for automation, predictive features, or other AI components
• Lead product meetings, ensuring stakeholders are informed and aligned on goals, timelines, responsibilities, and any AI-related dependencies or considerations
• Oversee requirements gathering and translation of user stories, including assessing where machine learning, natural language technologies, or AI-assisted workflows can support user outcomes
• Deliver on product roadmaps, balancing short-term priorities with long-term strategy, including the responsible adoption and governance
• Serve as a bridge between design, development, and stakeholders, ensuring alignment across all phases of the product lifecycle, with coordinated engagement across these groups
• Manage the development of wireframes, prototypes, and user flows to validate concepts and gather feedback, leveraging AI-assisted design tools as appropriate
• Supervise the UX/UI design team, ensuring user centric design principles are upheld and intuitive experiences are delivered across all digital touchpoints, including thoughtful integration of human-AI interaction principles
• Oversee user research and testing to inform product decisions and design improvements, using AI-powered insights tools when beneficial
• Use data driven insights, user behavior, and analytics-augmented by AI-enabled analysis-to iterate and optimize digital experiences while balancing business and user needs
• Ensure all digital products meet information security standards and controls, including model governance, privacy, and AI-related risk considerations

Supervision

This position supervises 1-4 employees, providing performance management, coaching, and professional development.

Qualifications

• Bachelor's degree or equivalent experience, with 5-7 years in Product Management, UX Design, Computer Science, or a related field
• Experience with AI-enabled products, analytics, or automation is preferred
• Proven track record of managing successful digital products from ideation through launch, with strong UX and user centered design experience, including exposure to AI-supported workflows
• Deep understanding of UX principles, design thinking, and user centered-design methodologies
• Strong communication and collaboration skills, with the ability to partner effectively across cross functional teams
• Analytical mindset with the ability to interpret data and outputs to inform product decisions
• Excellent project management skills with the ability to prioritize, manage timelines, and meet deadlines
• Customer focused mindset with a passion for building products that solve business problems and deliver exceptional user experiences

Other Requirements

Perform other duties as assigned.

The salary range for this position is $144,300 - $216,500.

The Federal Reserve BaInk of Boston is committed to a diverse and inclusive workplace and to provide equa