Digital Product Development Manager (Bilingual)

Hyundai Capital America; Irvine (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Vehicle allowance

Purchase/lease discounts

Job summary

Hyundai Capital America is seeking a Digital Product Development Manager (Document Management) to lead the design, delivery, and ongoing management of the document management platform and related integrations. You will partner with business, technology, operations, compliance, and vendor teams to deliver scalable solutions and drive continuous improvement.

You will oversee roadmap execution, coordinate document generation, workflows, and CRM integrations, and ensure platform reliability,

Qualifications

• 5-7 years in digital product management, enterprise apps, CRM, document management, or tech delivery.
• Required: bilingual Spanish.
• Strong understanding of document management platforms, enterprise integrations, and Agile delivery practices.
• Experience with production applications, platform enhancements, releases, vendor management, and issue resolution.
• Experience with document generation, content management, workflows, CRM integrations, or related enterprise solutions.
• Experience in Agile environments with backlog management, requirements gathering, testing, and implementation.

Responsibilities

• Support the document management platform roadmap, enhancements, and lifecycle management.
• Coordinate document generation, content management, workflows, integrations, and intelligent document-processing capabilities.
• Monitor platform performance and recommend improvements to reliability, scalability, and user experience.
• Support daily platform operations, maintenance, releases, and production support activities.
• Coordinate vendor and internal team efforts for incident resolution, enhancements, service requests, and ongoing support.
• Maintain operational documentation and support root-cause analysis and issue resolution.
• Coordinate document management and CRM initiatives, including localization and multilingual capabilities.
• Translate business, compliance, operational, localization, and multilingual servicing needs into documented requirements.
• Support implementation, testing, deployment, and project execution while managing risks and dependencies.
• Manage and prioritize backlog items, user stories, defects, and enhancement requests.
• Support Agile delivery activities including planning, testing, release readiness, and post-production validation.
• Ensure solutions meet business, operational, security, and compliance requirements.

Skills

Digital product mgmt

CRM integration

Document management

Agile delivery

Vendor management

Bilingual Spanish

Operational support

Stakeholder collaboration

Education

Bachelor's degree

ITIL/Cloud certifications

Tools

Salesforce

ITIL

Job description

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Digital Product Development Manager (Document Management) supports the development, delivery, and ongoing management of HCA's document management platform and related integrations. This role partners with business, technology, operations, compliance, and vendor teams to deliver scalable document solutions, support platform operations, and drive continuous improvement.

HOW YOU WILL MAKE AN IMPACT

Document Management Product & Platform Support

• Support the document management platform roadmap, enhancements, and lifecycle management.
• Coordinate document generation, content management, workflows, integrations, and intelligent document-processing capabilities.
• Monitor platform performance and recommend improvements to reliability, scalability, and user experience.

Application Management & Operations

• Support daily platform operations, maintenance, releases, and production support activities.
• Coordinate vendor and internal team efforts for incident resolution, enhancements, service requests, and ongoing support.
• Maintain operational documentation and support root-cause analysis and issue resolution.

Project Delivery & Business Support

• Coordinate document management and CRM-related initiatives, including new business, localization, and multilingual capabilities.
• Translate business, compliance, operational, localization, and multilingual servicing needs--including correspondence and servicing capabilities in applicable languages, such as Spanish into documented requirements.
• Support implementation, testing, deployment, and project execution while managing risks and dependencies.

Product Backlog, Delivery & Quality

• Manage and prioritize backlog items, user stories, defects, and enhancement requests.
• Support Agile delivery activities including planning, testing, release readiness, and post-production validation.
• Ensure solutions meet business, operational, security, and compliance requirements.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• 5-7 years of experience in digital product management, enterprise applications, CRM, document management, content management, or technology delivery.
• Required: Bilingual (Spanish)
• Strong understanding of document management platforms, enterprise integrations, operational support, and Agile delivery practices.
• Experience supporting production applications, platform enhancements, releases, vendor management, and issue resolution.
• Experience with document generation, content management, workflows, CRM integrations, or related enterprise solutions.
• Experience working in Agile environments with backlog management, requirements gathering, testing, and implementation activities.
• Experience supporting localization or multilingual solutions preferred.
• Financial services or other regulated industry experience preferred.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• Relevant certifications in document management, Salesforce, ITIL, cloud technologies, or related disciplines are a plus.
• Strong understanding of document management platforms, enterprise integrations, operational support, and Agile delivery practices.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams.

We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law.

Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here .

This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used or whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.

We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .