Digital Product & Channel Innovator

Fifth Third Bank; Cincinnati (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Fifth Third Bank in the United States is seeking a Digital Product & Channel Manager who will partner with design, technology and analytics teams to drive new features from ideation to production in Agile sprints, while ensuring value delivery and risk controls. The role requires collaboration with business lines to align goals with customer value.

You will lead cross-functional teams, define roadmaps, track KPIs, and communicate with stakeholders.

Qualifications

• Bachelor's Degree required.
• 5–7 years of related experience.
• Experience with consumer and business banking digital products.
• Experience working in Agile development.
• Ability to influence across multiple stakeholders.

Responsibilities

• Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as print reviews/demos.
• Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
• Lead and manage cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Track and monitor key performance indicators.
• Establish annual goals and objectives for products.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Maintain and provide product information to Servicing partners for contact center training documentation.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.

Skills

Strategic development

Program execution

Cross-functional leadership

Agile development

Digital product management

Analytical thinking

Collaboration

Education

Bachelor's Degree

Job description

Fifth Third Bank in the United States is seeking a Digital Product & Channel Manager who will partner with design, technology and analytics teams to drive new features from ideation to production in Agile sprints, while ensuring value delivery and risk controls. The role requires collaboration with business lines to align goals with customer value.

You will lead cross-functional teams, define roadmaps, track KPIs, and communicate with stakeholders.