Digital Print Systems Field Service Technologist

swissQprint America; West Dundee (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

SwissQprint America is seeking a field service technologist based in West Dundee, IL to install, commission, maintain, and repair our high‑precision UV printers. Expect 40%–75% travel across the United States and the autonomy to manage your own itinerary.

You will provide remote hotline support, restore trade‑in equipment, and keep demo printers ready at the Elgin location while collaborating with 2nd‑level support and engineering in Switzerland to drive product improvements.

Qualifications

• Strong mechanical and electrical foundation.
• Printer installation/service experience is a plus.
• Excellent written and verbal communication.

Responsibilities

• Travel 40%–75% across the United States to install, commission, maintain, and repair swissQprint systems.
• Provide remote hotline assistance via phone, email, and tools like TeamViewer when not on site.
• Keep demo printers show-ready at our Elgin, IL location and document service activities.
• Collaborate with 2nd‑level support and Swiss engineers to drive product improvements.
• Handle service documentation and administrative steps for seamless processes.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Industrial automation troubleshooting

Maintenance and repair skills

Job description

Are you the problem‑solver customers call first?If tackling tricky electrical signals, aligning a motion system to micron‑level precision, and turning a down printer into a production workhorse sounds like your kind of challenge, you’ll fit right in at swissQprint America.We’re known for high‑precision UV LED flatbed and roll‑to‑roll printers—and for service that mirrors our quality. We’re looking for a technologist who is curious, steady under pressure, collaborative, and comfortable mixing travel with hands‑on technical work.What will you do?Travel across the U.S. 40%–75% of the time to install, commission, maintain, and repair swissQprint systems.Own your itinerary—book and manage travel independently and keep any rewards or points.Provide remote hotline assistance via phone, email, and tools like TeamViewer when not on site.Restore trade‑in equipment and keep demo printers show‑ready at our Elgin, IL location.Work closely with 2nd‑level support and engineering teams in Switzerland to drive continuous product improvements.Handle service documentation and other administrative steps that ensure seamless processes and reporting.Pursue continual learning to maintain and expand your technical qualifications.Where is the role based?Full‑time, based in West Dundee, IL, with frequent travel.What do you need to succeed?Mindset and behaviors: customer focus, resilience, strong interpersonal skills, excellent time/priority management, personal accountability, and a team‑first approach.Preferred background: strong mechanical and electrical foundation; printer installation/service experience is a plus.Communication: clear written and verbal skills with a professional, customer‑friendly tone.Logistics: live near our facilities or be willing/able to relocate; hold a valid driver’s license.Computing: proficiency with Microsoft Word, Excel, and Outlook.Technical toolkitMechanical troubleshootingElectrical systems diagnostics and repairElectrical troubleshootingIndustrial automation equipment troubleshootingMaintenance and repair skillsIndustrial electrical experienceField service readinessGrow with usExpect a fast‑paced, dynamic environment where integrity and quality come first, and where “above and beyond” is the baseline. You’ll be a key player in helping customers succeed and will find clear opportunities to advance as you master our technology.