Digital / Principal Digital Product Manager-Tracking

Federal Express Corporation; Collierville (TN); Remote; USD 212,000 - 346,000; Full time

Job summary

FedEx Corporation is seeking a Principal Product Leader to drive a major product line, platform capability, or customer lifecycle segment. You will shape long-term vision, elevate product thinking, and ensure delivery aligns with business impact.

You will lead product efforts for the fedex.com tracking page, focusing on experimentation and future opportunities (AI, differentiating service levels, and other innovations) to improve the tracking experience and reduce call volumes.

Qualifications

• Experience with experimentation platforms, including strategy, execution, and analysis.
• Experience developing future-focused product strategies that anticipate evolving customer needs, emerging technologies, and shifts in how customers interact with digital experiences.
• Experience building customer-facing products, with an understanding of both consumer and business customer needs.

Responsibilities

• Define and drive strategy for a product group or portfolio with multiple dependencies.
• Lead strategic planning and prioritization in partnership with senior product, engineering, and commercial leaders.
• Guide the work of multiple product teams, ensuring cohesion, clarity, and accountability.
• Deeply understand customer journeys and market dynamics to inform platform evolution.
• Track and report business outcomes, adoption metrics, and financial performance.
• Coach PMs across teams and help shape the organization's product management discipline.
• Represent your product group in steering committees, exec reviews, and roadmap alignment forums.

Skills

Experimentation platforms

Future-focused strategy

Customer-facing product

Education

Bachelor’s degree in Business, Economics, CS, Engineering, or related field

Job description

As a Principal, you are a strategic product leader responsible for a major product line, platform capability, or customer lifecycle segment. You drive multi-team initiatives, shape long-term product vision, and represent product at the executive level. You elevate product thinking across the organization and ensure delivery aligns with business impact.

This role will lead product for the fedex.com tracking page, with a focus on experimentation and pushing our tracking experience forward. We're looking for someone who is excited to think big about the future of tracking, whether that is AI, commercial opportunities, differentiating service levels, or other big swings that will meaningfully differentiate the FedEx tracking experience from competitors, while ensuring a clear, engaging experience that reduces call volumes. This person will be focused on continual experimentation, developing forward-thinking strategy, and executing on that strategy.

Essential Functions

• Define and drive strategy for a product group or portfolio with multiple dependencies


• Lead strategic planning and prioritization in partnership with senior product, engineering, and commercial leaders


• Guide the work of multiple product teams, ensuring cohesion, clarity, and accountability


• Deeply understand customer journeys and market dynamics to inform platform evolution


• Track and report business outcomes, adoption metrics, and financial performance


• Coach PMs across teams and help shape the organization's product management discipline


• Represent your product group in steering committees, exec reviews, and roadmap alignment forums

Preferred Qualifications

• Experience with experimentation platforms, including strategy, execution, and analysis, and building a culture of experimentation across teams.


• Experience developing future-focused product strategies that anticipate evolving customer needs, emerging technologies, and shifts in how customers interact with digital experiences.


• Experience building customer-facing products, with an understanding of both consumer and business customer needs

Location Details

This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week.

Minimum Education

Bachelor’s degree in Business, Economics, Computer Science, Engineering, or related field.

Minimum Experience

• 5 years of experience in product management, business analysis, or a related field.

Knowledge, Skills, and Abilities

• Demonstrated ability to manage stakeholder relationships, facilitate communication, and drive execution.


• Strong analytical skills with experience in data interpretation, market research, and business case analysis.


• Excellent verbal and written communication skills with experience preparing executive-level presentations.


• Proven ability to lead without authority and influence across senior leadership

Additional Details

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Pay Transparency

CO: $10590-$23003, CA: $11178-$19061, NJ: $11178-$17884, ME, OH, VT: $11178-$20003, MN: $11178-$22003, IL, NV: $11178-$23003, MD, NY, VA, WA: $11178-$24003, MA: $11766-$24003, RI: $12943-$22003, CT: $12943-$23003, DC, HI: $13531-$23003, NYC: $13531-$24003

Pay

USD Monthly: USA: 10,590.00-$24,003.00

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity