Product Management Principal - Delivery Experience

Federal Express Corporation; Collierville (TN); Hybrid; USD 94,000 - 160,000; Full time

Job summary

FedEx Corporation in Memphis or Pittsburgh is seeking a Product Management Principal to lead the Delivery Experience product team, shaping strategic customer experiences for market-leading differentiation. You will define roadmaps, align cross-channel experiences, manage executive forums, and mentor teams to deliver transformative customer journeys with measurable outcomes.

This role requires 5+ years in product management and a Master’s degree, with strong communication, ROI analysis, and a

Qualifications

• Master's Degree/equivalent in product marketing, economics, business, or related field.
• Five (5) years of work experience in functions focused on product management, market analysis or research, or equivalent.
• Superior knowledge of competitive, market and economic factors affecting product performance and ability to perform fact based data analysis.
• Expert communication and presentation skills, quantitative, problem structuring and solving skills.
• Superior executive presence, human relations, networking and influencing skills.
• Strong project management and project management leadership experience.

Responsibilities

• Define & Execute Future State Strategy: Lead the strategic roadmap and vision for future-state products, specifically assessing and closing critical transformation gaps.
• Drive Strategic Alignment (One FedEx): Direct the long-term vision to unify customer experiences, driving satisfaction, operational efficiency, and cost-reduction across channels.
• Manage Executive Forums: Lead and coordinate high-level steering committees and executive forums to guarantee corporate accountability and progress toward performance goals.
• Thought Leadership & Innovation: Employs advanced product development expertise to direct complex opportunity assessments, oversee project teams, and steer quality initiatives.
• Cross-Channel Experience Design: Defines and champions ideal, unified customer experiences by mapping end-to-end customer journeys and establishing success metrics.
• Implementation & Deployment Management: Manages the deployment of complex customer experiences, new product enhancements, and business processes across multiple vendors, teams, and customer touchpoints.
• Executive Storytelling: Demonstrates outstanding presentation and storytelling skills, using facts and data to pitch strategic recommendations to senior leadership.
• Partnership & Collaboration: Builds collaborative relationships across internal departments and with external vendors to coordinate customer research and validate key business assumptions.
• Team Development: Coaches, mentors, and develops team members, advocating for a customer-centered culture.

Skills

Strategic Roadmap Ownership

Cross-Functional Team Leadership

Customer-Centered Design

ROI & Value Assessments

Executive presentation & storytelling

Lean Six Sigma / TQM knowledge

Comfort in Ambiguity

Education

Master's Degree or equivalent in product marketing, economics, business, or related field

Tools

PowerPoint

Job description

Job Summary

This Product Management Principal position will be on the Delivery Experience Product team, responsible for leading and advancing the strategic customer experiences to achieve market-leading differentiation.

Key responsibilities include:

• Define & Execute Future State Strategy:Lead the strategic roadmap and vision for future-state products, specifically assessing and closing criticaltransformation gaps
• Drive Strategic Alignment (One FedEx):Direct the long-term vision to unify customer experiences, driving satisfaction, operational efficiency, and cost-reduction across channels
• Manage Executive Forums:Lead and coordinate high-level steering committees and executive forums to guarantee corporate accountability and progress toward performance goals

Activities include:

• Thought Leadership & Innovation:Employs advanced product development expertise to direct complex opportunity assessments, oversee project teams, and steer quality initiatives.
• Cross-Channel Experience Design:Defines and champions ideal, unified customer experiences by mapping end-to-end customer journeys and establishing success metrics.
• Implementation & Deployment Management:Manages the deployment of complex customer experiences, new product enhancements, and business processes across multiple vendors, teams, and customer touchpoints.
• Executive Storytelling:Demonstrates outstanding presentation and storytelling skills, using facts and data to pitch strategic recommendations to senior leadership.
• Partnership & Collaboration:Builds collaborative relationships across internal departments and with external vendors to coordinate customer research and validate key business assumptions.
• Team Development:Coaches, mentors, and develops team members, advocating for a customer-centered culture

Experience Considered a Plus:

• Strategic Roadmap Ownership:Proven success in taking complete ownership of complex opportunity assessments, strategic definitions, and product roadmaps from concept to launch
• Cross-Functional Team & Vendor Leadership:Advanced experience leading diverse, multi-disciplinary teams and managing vendors to deliver high-priority initiatives
• Customer-Centered Design & Design Thinking:Deep expertise leveraging design-thinking principles to visualize customer needs, improve customer satisfaction, and optimize internal operations.
• Feasibility & Value Assessments:Ability to conduct return-on-investment (ROI) analyses, value impact assessments, and system impact evaluations to prioritize features
• Dynamic Presentation & Storytelling:Highly proficient in leveraging PowerPoint, metrics, and visual storytelling to guide executive decision-making
• Quality-Driven Management:Solid understanding ofTotal Quality Management (TQM) or Lean Six Sigmaprinciples to resolve complex issues and uncover the root causes of business problems
• Comfort in Ambiguity:Demonstrated ability to remain highly organized, flexible, positive, and self-motivated within fast-paced, ambiguous environments

Minimum Education

Master's Degree/equivalent in product marketing, economics, business, or related field

Minimum Qualifications

Five (5) years of work experience in functions focused on product management, market analysis or research, or equivalent

• Superior knowledge of competitive, market and economic factors affecting product performance and ability to perform fact based data analysis
• Expert communication and presentation skills, quantitative, problem structuring and solving skills
• Superior executive presence, human relations, networking and influencing skills
• Strong project management and project management leadership experience

Pay Transparency:

Internal Pay Grade:

E28

Salary Ranges:

• Memphis, TN $8,452.14/mo - $14,368.63/mo
• Pittsburgh, PA $8,896.99/mo - $15,124.88/mo

Domicile and Work Model:

This hybrid position can be located in Memphis, TN or Pittsburgh, PA. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program.

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)