Digital Platforms & Operations Lead

Nyccbf; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

The NYC Carpenters Training Center is a premier apprenticeship and workforce development program in New York City. The Technology and Digital Operations Coordinator supports technology, communications, data, and digital learning initiatives, and manages websites and digital platforms to enhance student and staff experiences.

You will collaborate with Center leadership and partners to implement innovative solutions that improve efficiency, communication, and educational outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of experience supporting technology, communications, operations, or digital platforms.
• Proficiency with Microsoft 365.
• Experience with website content management systems.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and project management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience with HTML, CSS, JavaScript, SQL, or similar technologies.
• Experience working with CRM, learning management, or student information systems.
• Experience with social media management and digital marketing tools.
• Experience in workforce development, education, training, labor-management, nonprofit, or membership organizations.

Responsibilities

• Manage and maintain the Training Center website and related digital platforms.
• Monitor website performance, user activity, and online registration processes.
• Maintain website content and ensure information remains accurate and current.
• Analyze website traffic and user engagement to improve the user experience.
• Manage digital communications including email, text messaging, website updates, and social media.
• Develop and schedule content across multiple communication channels.
• Monitor communication analytics and recommend improvements.
• Support outreach efforts to apprentices, journeypersons, instructors, staff, and industry partners.
• Maintain and improve data quality across multiple systems and platforms.
• Develop reports, dashboards, and analytics to support operational decision-making.
• Create and analyze reports using Excel and other reporting tools.
• Assist with performance metrics and KPI tracking.
• Serve as a technology resource for Training Center staff and students.
• Provide training and support for administrative and educational technology systems.
• Assist users with website access, digital records, communications platforms, and related technologies.
• Support system administration and user access management for Training Center applications.
• Identify opportunities to improve business processes through technology and automation.
• Coordinate technology projects with internal departments and external vendors.
• Assist with technology support for major events, programs, and special initiatives.
• Develop and maintain documentation, procedures, and user guides.

Skills

Microsoft 365

Communication skills

Project management

HTML/CSS/JS/SQL

CRM/LMS experience

Digital platforms

Education

Bachelor's degree in Information Systems/Communications/Business or related field

Tools

CRM systems

LMS platforms

Job description

The NYC Carpenters Training Center is a premier apprenticeship and workforce development program in New York City. The Technology and Digital Operations Coordinator supports technology, communications, data, and digital learning initiatives, and manages websites and digital platforms to enhance student and staff experiences.

You will collaborate with Center leadership and partners to implement innovative solutions that improve efficiency, communication, and educational outcomes.