Digital Platforms Operations Lead

Central Pacific Bank (HI)

Honolulu (HI)

On-site

USD 64,000 - 90,000

Full time

17 hours ago

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Job summary

Central Pacific Bank seeks a Digital Platforms Administrator in Honolulu, HI to oversee the day-to-day operations of its digital platforms, including online and mobile banking, digital accounts, and origination features. You will coordinate releases, test plans, and vendor interactions while ensuring regulatory compliance and strong customer experiences.

The role emphasizes cross-functional collaboration with IT, product, and compliance teams, with a focus on stability, performance, and timely

Qualifications

6+ years managing digital platforms or operations in financial services.
6+ years in release management, vendor relations, and defect resolution.
Bachelor’s degree preferred; high school diploma or GED equivalency required.
Strong collaboration and communication skills.

Responsibilities

Oversee day-to-day operations of all digital platforms for seamless customer experience.
Plan and coordinate platform releases; develop testing plans to minimize disruptions.
Manage vendor relationships and monitor SLAs.
Lead defect resolution and root-cause analysis with internal and external teams.
Collaborate with product, IT, compliance, and other teams to align with goals.