Digital Platforms Lead, Guest Experience & Growth

El Pollo Loco, Inc.; Costa Mesa (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical + Dental + Vision Insurance

401(K) Retirement Plan

Paid Vacation + Sick Pay + 12 Paid Holidays

Free El Pollo Loco food + restaurant discounts

Job summary

El Pollo Loco, Inc. is seeking a Digital Platforms Manager responsible for shaping the digital product strategy across customer-facing platforms. The role involves leading roadmap development, enhancing user engagement, and collaborating with cross-functional teams including Marketing and IT.

The ideal candidate will have a Bachelor's degree in Marketing or Business, 4-6 years of relevant experience, and strong strategic thinking and project management skills. Benefits include competitive pay, comprehensive health insurance, and opportunities for career growth.

Qualifications

• 4-6 years of experience in digital platforms or related field, preferably in multi-unit restaurant or retail environments.
• Strong project management skills with a proven track record of cross-functional initiatives.
• Familiarity with agile methodologies and development processes.

Responsibilities

• Lead roadmap development and prioritization across customer-facing platforms.
• Monitor platform health, user behavior, and funnel metrics for optimization.
• Manage relationships with platform vendors and digital team.

Skills

Strategic thinking

Project management

Digital innovation

Communication skills

Analytical mindset

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Google Analytics

Asana

Job description

El Pollo Loco, Inc. is seeking a Digital Platforms Manager responsible for shaping the digital product strategy across customer-facing platforms. The role involves leading roadmap development, enhancing user engagement, and collaborating with cross-functional teams including Marketing and IT.

The ideal candidate will have a Bachelor's degree in Marketing or Business, 4-6 years of relevant experience, and strong strategic thinking and project management skills. Benefits include competitive pay, comprehensive health insurance, and opportunities for career growth.