Digital Platform Manager, Customer Experience, Digital Commerce

Jobtailor; Illinois; On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor is seeking a senior leader to own the strategy, implementation, and governance of Customer Experience and Digital Commerce platforms across global markets. You will drive platform adoption, align technology with sales and field service, and partner with IT and other departments to deliver measurable improvements in revenue and customer satisfaction.

The role requires an MBA and a track record in B2B CX and Digital Commerce platform management.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• MBA is strongly preferred for strategic leadership.
• 8+ years in B2B CX and Digital Commerce platform management/execution.
• Extensive experience growing adoption of CX and DC platforms.
• Strong business acumen and customer-centric mindset.
• Excellent collaboration with cross-functional teams.
• Demonstrated ability to execute and innovate in CX/DC technology space.
• Strong understanding of sales and commerce processes.

Responsibilities

• Lead the strategic planning, implementation, and management of Customer Experience and Digital Commerce platforms
• Drive the adoption of technology across the global organization
• Develop and execute strategies to leverage platforms to increase sales
• Collaborate with sales and field service teams across global markets
• Monitor and analyze system performance, user feedback, and key metrics
• Define the strategic vision and roadmap of platforms
• Manage vendor relationships and coordinate with IT and other departments

Skills

Customer Experience

Digital Commerce

Platform management

Strategic planning

Vendor management

Cross-functional collaboration

Sales alignment

Data-driven decisions

Education

Bachelor's Degree

MBA

Job description

Responsibilities

• Lead the strategic planning, implementation, and management of Customer Experience and Digital Commerce platforms
• Drive the adoption of technology across the global organization
• Develop and execute strategies to leverage platforms to increase sales
• Collaborate with sales and field service teams across global markets
• Monitor and analyze system performance, user feedback, and key metrics
• Define the strategic vision and roadmap of platforms
• Manage vendor relationships and coordinate with IT and other departments

Requirements

• Bachelor's Degree
• An advanced degree or MBA is strongly preferred
• 8 years of work experience in a business-to-business environment working with Customer Experience and Digital Commerce platform management and execution
• Extensive experience in managing and growing the adoption of Customer Experience and Digital Commerce platforms
• Strong business acumen
• Excellent collaboration skills
• Demonstrated experience in executing and innovating in the Customer Experience and Digital Commerce technology space
• Strong understanding of sales and commerce processes

Certifications & Qualifications

• Bachelor's Degree
• MBA