VP Commerce – CRM Technology

Jobtailor; California (MO); On-site; USD 350,000 - 525,000; Full time

Job summary

Jobtailor is seeking an accomplished technology leader to drive its Commerce Technology strategy across product, engineering, AI, and platform investments. You will shape digital commerce and CRM platforms, delivering scalable, customer‑centric capabilities across sales channels.

The role requires deep expertise in digital commerce, AI‑driven transformation, and enterprise governance while guiding enterprise partnerships and budgets. A strong executive presence and strategic vision are essential.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large‑scale engineering teams and enterprise transformation.
• Deep expertise in digital commerce technologies, including web, mobile, CRM, contact center, cloud, API, and enterprise platform architectures.
• Demonstrated success defining technology strategy, product roadmaps, and delivering large‑scale digital transformation initiatives that drive measurable business outcomes.
• Proven experience leading AI‑enabled engineering transformation, including AI‑assisted software development, automation, value‑stream optimization, and organizational evolution.
• Strong executive leadership capabilities with experience building high‑performing organizations, leading change, influencing cross‑functional stakeholders, and communicating effectively with senior executives and boards.
• Working knowledge of quality engineering, enterprise architecture, cybersecurity, governance, and operational excellence for mission‑critical, high‑volume commerce platforms.
• Strong business and financial acumen, including experience with revenue‑generating platforms, technology investment strategy, AI ROI, vendor management, and hospitality commercial ecosystems.

Responsibilities

• Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth.
• Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer‑centric capabilities across all sales channels.
• Establish an AI‑first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery.
• Drive exceptional digital customer experiences through product innovation, personalization, data‑driven decision making, and continuous optimization.
• Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience.
• Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value.
• Foster a high‑performing, metrics‑driven culture focused on accountability, continuous improvement, operational excellence, and business impact.
• Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI‑enabled workforce transformation.

Skills

Digital Commerce

CRM Platforms

AI‑Assisted Software Development

Automation

Enterprise Architecture

Cybersecurity

Quality Engineering

Cloud Technologies

API Development

Value‑stream Optimization

Education

Bachelor's degree in Computer Science, Engineering, or a related discipline

Master's degree preferred

Job description

Responsibilities

• Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth
• Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer‑centric capabilities across all sales channels
• Establish an AI‑first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery
• Drive exceptional digital customer experiences through product innovation, personalization, data‑driven decision making, and continuous optimization
• Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience
• Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value
• Foster a high‑performing, metrics‑driven culture focused on accountability, continuous improvement, operational excellence, and business impact
• Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI‑enabled workforce transformation

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related discipline required; Master's degree preferred
• 20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large‑scale engineering teams and enterprise transformation
• Deep expertise in digital commerce technologies, including web, mobile, CRM, contact center, cloud, API, and enterprise platform architectures
• Demonstrated success defining technology strategy, product roadmaps, and delivering large‑scale digital transformation initiatives that drive measurable business outcomes
• Proven experience leading AI‑enabled engineering transformation, including AI‑assisted software development, automation, value‑stream optimization, and organizational evolution
• Strong executive leadership capabilities with experience building high‑performing organizations, leading change, influencing cross‑functional stakeholders, and communicating effectively with senior executives and boards
• Working knowledge of quality engineering, enterprise architecture, cybersecurity, governance, and operational excellence for mission‑critical, high‑volume commerce platforms
• Strong business and financial acumen, including experience with revenue‑generating platforms, technology investment strategy, AI ROI, vendor management, and hospitality commercial ecosystems.

Hard Skills

• Digital Commerce
• CRM Platforms
• AI‑Assisted Software Development
• Automation
• Enterprise Architecture
• Cybersecurity
• Quality Engineering
• Cloud Technologies
• API Development
• Value‑stream Optimization

Soft Skills

• Leadership
• Change Management
• Cross‑Functional Influence
• Effective Communication
• Accountability