Digital Operations Lead – E‑Commerce Excellence

Tractor Supply Company; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Tractor Supply Company seeks a Manager, Digital Operations to lead a critical area of our digital operations, ensuring reliable and efficient experiences for customers and the business. You will partner with Product, Technology, Merchandising, Marketing, and Customer Solutions to establish scalable processes.

This role requires strong business acumen, digital expertise, and proven leadership to drive operational excellence across Tractor Supply's digital ecosystem and elevate the customer

Qualifications

• 5+ years of experience in digital operations, e-commerce, or customer engagement.
• Bachelor’s degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered.

Responsibilities

• Lead day-to-day digital operations and ensure objectives and customer expectations are met.
• Establish scalable processes, governance, controls, and operating procedures.
• Coordinate across Digital, Product, Technology, Merchandising, Marketing, and Customer Solutions teams.
• Monitor performance and customer experience, identify risks and opportunities.
• Develop metrics and analytics to measure health and inform decisions.
• Lead resolution of complex operational issues with cross-functional partners.
• Drive automation and process improvements to reduce manual effort.
• Support implementation of digital initiatives and major events through planning and readiness activities.

Skills

Web analytics

Vendor management

Cross-functional collaboration

Data storytelling

Education

Bachelor's degree

Tools

Tableau

Power BI

Job description

Tractor Supply Company seeks a Manager, Digital Operations to lead a critical area of our digital operations, ensuring reliable and efficient experiences for customers and the business. You will partner with Product, Technology, Merchandising, Marketing, and Customer Solutions to establish scalable processes.

This role requires strong business acumen, digital expertise, and proven leadership to drive operational excellence across Tractor Supply's digital ecosystem and elevate the customer