Digital Operations Coordinator

Realwings LLC; Indiana (PA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

On-site gym

Solar-powered campus

On-site cafe

Medical benefits

Job summary

Gaia is seeking a highly organized Digital Operations Coordinator to support content delivery, media operations, publishing workflows, and digital asset management across the Gaia platform. This role collaborates with acquisitions, post production, publishing, and external content partners to ensure assets are delivered, processed, archived, and published accurately and efficiently.

We value strong interpersonal skills and a solution-oriented mindset, with a preference for candidates who thrive

Qualifications

• Highly detail-oriented with strong follow-through and problem-solving skills.
• Strong written and verbal communication skills.
• Experience in digital media operations, digital asset management, content publishing, or a related field.
• Familiarity with video/audio formats, codecs, and delivery specifications.
• Experience with Adobe Premiere or similar media editing/transcoding tools.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to work independently and collaboratively across teams.
• Comfortable learning new systems and workflows quickly.

Responsibilities

• Coordinate intake and delivery of media, metadata, artwork, and related assets for licensed and externally produced content.
• Communicate onboarding and delivery requirements with licensors, producers, and external partners.
• Manage content folders, permissions, vendor access, and troubleshooting within file delivery platforms such as Signiant.
• Review incoming assets against contractual requirements with Acquisitions and Publishing teams.
• Track asset status, delivery timelines, QC, and approvals throughout the publishing pipeline (Airtable).
• Process media through automated technical QC systems and review QC reports.
• Communicate technical issues with licensors/partners and track revisions through final approval.
• Perform media preparation and formatting tasks including transcoding, subtitle burn-ins, pre-roll insertion, frame verification, and delivery formatting.
• Coordinate title approvals and collaborate with Accounting and Acquisitions to ensure licensors are paid according to contract terms.
• Maintain organized archives of media assets, metadata, artwork, music cue sheets, and related materials.

Skills

Attention to detail

Communication skills

Digital media operations

Video formats knowledge

Adobe Premiere familiarity

Multitasking

Team collaboration

Independent learner

Education

Bachelor's degree or equivalent professional experience

Tools

Signiant

Airtable

Adobe Premiere Pro

DAMs/MAMs

Video transcoding tools

Job description

Gaia is the world’s leading subscription streaming platform for transformational media, serving a global audience with original series, documentaries, events, and educational content focused on consciousness, wellness, and personal growth.

We are seeking a highly organized and technically minded Digital Operations Coordinator to support content delivery, media operations, publishing workflows, and digital asset management across the Gaia platform. This role partners closely with acquisitions, post production, publishing, and external content partners to ensure media assets are delivered, processed, archived, and published accurately and efficiently. This is an ideal opportunity for someone passionate about streaming media operations, content workflows, and digital publishing systems who thrives in a fast-paced, collaborative environment.

At Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment.

Must be able to work on campus in Louisville, CO.

US citizenship or an existing work visa is required

Gaia subscribers strongly preferred

Non-smoker

Content Intake

• Coordinate intake and delivery of media, metadata, artwork, and related assets for licensed and externally produced content
• Communicate onboarding and delivery requirements with licensors, producers, and external partners
• Manage content folders, permissions, vendor access, and troubleshooting within file delivery platforms such as Signiant
• Review incoming assets against contractual requirements with Acquisitions and Publishing teams
• Track asset status, delivery timelines, QC, and approvals throughout the publishing pipeline (Airtable)

Quality Control & Media Processing

• Process media through automated technical QC systems and review QC reports
• Communicate technical issues with licensors/partners and track revisions through final approval
• Perform media preparation and formatting tasks including transcoding, subtitle burn-ins, pre-roll insertion, frame verification, and delivery formatting
• Coordinate title approvals and collaborate with Accounting and Acquisitions to ensure licensors are paid according to contract terms

Operational & Archive Support

• Maintain organized archives of media assets, metadata, artwork, music cue sheets, and related materials
• Monitor and optimize server storage and archive systems
• Restore archived media assets and tape-based materials as needed
• Assist with node creation and ingestion of media content to Gaia’s publishing platform
• Support localization and third-party distribution workflows
• Upload media for piracy protection on YouTube
• Assist with post-event asset management, including verifying published versions and archiving finalized masters
• Participate in weekly publishing and operations meetings to support scheduling and delivery readiness

Cross-Functional Support & Workflow Optimization

• Collaborate across Digital Operations, Publishing, Production, Marketing, and Post Production teams on ongoing initiatives and time-sensitive projects
• Contribute to operational documentation, workflow improvements, automation initiatives, and AI-assisted process optimization
• Maintain awareness of publishing schedules and support quick-turnaround operational needs
• Occasional evening/weekend support may be requested for live events or priority publishing windows

Qualifications

Required

• Highly detail-oriented with strong follow-through and problem-solving skills
• Strong written and verbal communication skills
• Experience in digital media operations, digital asset management, content publishing, or a related field
• Familiarity with video/audio formats, codecs, and delivery specifications
• Experience with Adobe Premiere or similar media editing/transcoding tools
• Ability to manage multiple projects and deadlines simultaneously
• Ability to work independently and collaboratively across teams
• Comfortable learning new systems and workflows quickly

Preferred

• Understanding of streaming and Video on Demand ecosystems
• Experience in broadcast, streaming, post-production, or content distribution environments
• Experience with DAMs, MAMs, and relational databases (Airtable experience a plus)
• Familiarity with media QC standards, file delivery platforms, video transcoding, and editing
• Familiarity with archive restoration or tape-based media workflows
• Experience with Agile project management methodologies (Scrum/Kanban)
• Bachelor’s degree or equivalent professional experience
• Interest in Gaia’s mission and content

Compensation

• Type: Salary
• Range: $60000 - $75000 (USD)

More About Gaia

Gaia exists as a transformational network to empower a global conscious community.

Gaia (Nasdaq: GAIA) is a publicly traded company in Louisville, Colorado. We offer global video streaming of over 8,000 original series, shows, films, documentaries, and practices for conscious living to our members in over 190 countries. Our vast video library serves as a vessel for the community we seek to empower. We are not a subscription service that streams whatever pays our bills. Our content goes deep into select niches of Seeking Truth, Transformation, Alternative Health and Yoga channels. We often cover subjects that other media companies won’t touch.

We expect you did explore Gaia’s library of original shows, documentaries, and films. If our work on ancient wisdom, who are we, our true history, coverups, and metaphysics resonates, you might be a good fit for Gaia. We seek to hire and inspire employees who embrace our mission to empower a global conscious community, who hope their work empowers our community of inspired members, to be a catalyst of transformation. The best work we do every day is to remember our vision is “to empower the evolution of consciousness.”

The perks of working collaboratively with a team dedicated to sharing this mission include an on-site gym; a beautiful solar-powered campus, complete with hiking and running trails, community garden, and a labyrinth; and an on-site, mostly organic café that serves breakfast and lunch daily including a full-service espresso bar featuring locally roasted coffee.

Full-time employees are offered alternative and traditional medical benefits including preventative coverage; as well as dental, vision, 401K, and life insurance.