Digital Operations Analyst

Jobtailor; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an experienced Digital Analytics & Ecommerce Operations professional to design dashboards, analyze performance, and drive data-driven decisions in Plano, TX. You will own KPI tracking, data integrity, and cross-functional collaboration to optimize digital initiatives.

Ideal candidates will have 3–5 years in digital analytics or ecommerce operations, proficiency with GA4, Power BI, Tableau, SFCC, and strong communication skills to translate insights into actionable business

Qualifications

• 3–5 years of experience in digital analytics, ecommerce operations, or a similar data-driven role.
• Proficiency with analytics and BI tools such as GA4, Power BI, Tableau, and SFCC.
• Strong knowledge of ecommerce KPIs, customer behavior analytics, and digital marketing performance metrics.
• Solid understanding of Excel, data querying, reporting, and dashboarding principles.
• Comfortable working with cross-functional teams in a fast-paced, evolving environment.
• Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations.
• Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Experience leading or mentoring team members is a plus.
• Bachelor’s degree in Business, Analytics, or a related field preferred

Responsibilities

• Evaluate and interpret operational and performance data to identify trends, risks, and opportunities, and develop actionable recommendations that influence business decisions
• Design, develop and maintain dashboards, reports, and KPIs to track business and operational health
• Manage day-to-day digital operations, including issue tracking, resolution coordination, and escalation management
• Partner with cross-functional teams to ensure smooth execution of digital initiatives
• Identify and implement process improvements to increase efficiency, scalability, and consistency
• Perform testing, QA validation, and deployment activities for updates, campaigns, or releases
• Monitor workflows, backlogs, and operational tasks to ensure timely delivery
• Conduct root cause analysis for operational issues and help drive corrective actions
• Ensure data accuracy and integrity across systems, tools, and reporting
• Document processes, procedures, and operational best practices
• Support tools and platforms used in digital operations (e.g., analytics, CMS, ecommerce platforms, ticketing systems)
• Provide data-driven insights and recommendations to stakeholders to inform decisions that improve performance outcomes

Skills

Digital Analytics

Ecommerce Operations

Customer Behavior Analytics

Verbal Communication

Written Communication

Time Management

Stakeholder Management

Education

Bachelor’s degree in Business, Analytics, or a related field preferred

Tools

GA4

Power BI

Tableau

Salesforce Commerce Cloud

CMS

Ticketing Systems

Job description

Responsibilities

• Evaluate and interpret operational and performance data to identify trends, risks, and opportunities, and develop actionable recommendations that influence business decisions
• Design, develop and maintain dashboards, reports, and KPIs to track business and operational health
• Manage day-to-day digital operations, including issue tracking, resolution coordination, and escalation management
• Partner with cross-functional teams (e.g., Product, Engineering, Marketing, Customer Support) to ensure smooth execution of digital initiatives
• Identify and implement process improvements to increase efficiency, scalability, and consistency
• Perform testing, QA validation, and deployment activities for updates, campaigns, or releases
• Monitor workflows, backlogs, and operational tasks to ensure timely delivery
• Conduct root cause analysis for operational issues and help drive corrective actions
• Ensure data accuracy and integrity across systems, tools, and reporting
• Document processes, procedures, and operational best practices
• Support tools and platforms used in digital operations (e.g., analytics, CMS, ecommerce platforms, ticketing systems)
• Provide data-driven insights and recommendations to stakeholders to inform decisions that improve performance outcomes

Requirements

• 3–5 years of experience in digital analytics, ecommerce operations, or a similar data-driven role
• Proficiency with analytics and BI tools such as GA4, Power BI, Tableau, and Salesforce Commerce Cloud (SFCC)
• Strong knowledge of ecommerce KPIs, customer behavior analytics, and digital marketing performance metrics
• Solid understanding of excel, data querying, reporting, and dashboarding principles
• Comfortable working with cross-functional teams in a fast-paced, evolving environment
• Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations
• Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Experience leading or mentoring team members is a plus
• Bachelor’s degree in Business, Analytics, or a related field preferred

Core Competencies

Demonstrates expertise in digital analytics and ecommerce operations, with a strong focus on data-driven decision-making, performance metrics, and cross-functional collaboration. Proficient in developing dashboards and reports to track business health and implementing process improvements for operational efficiency.

Highest‑signal resume keywords

• Digital Analytics
• Ecommerce Operations
• GA4
• Power BI
• Tableau

Hard Skills

• Data Querying
• Reporting
• Dashboarding
• Ecommerce KPIs
• Customer Behavior Analytics

Soft Skills

• Verbal Communication
• Written Communication
• Time Management
• Stakeholder Management

Industry Keywords

• Operational Data
• Performance Metrics
• Process Improvements
• QA ValidationRoot Cause Analysis

Tools & Technologies

• Salesforce Commerce Cloud
• Analytics Tools
• CMS
• Ticketing Systems