Digital Operations Analyst

INSPYR Solutions; Houston (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Digital Operations Analyst to support their Go-To-Market and retention teams. The role involves maintaining product content, updating prices, and troubleshooting within content management systems. The ideal candidate will have strong attention to detail and experience in operations, IT, or project management. This is a contract position with competitive pay and benefits, including medical and 401(k).

Benefits

Medical

401(k)

Competitive Pay

Qualifications

• 2-5 years of professional experience required.
• 1-2 years in Operations, IT, Project Management, or Consulting preferred.

Responsibilities

• Maintain product and price data across brands and sales channels.
• Act as a liaison with IT for troubleshooting and resolving system issues.
• Utilize automation tools to enhance efficiency and quality.

Skills

Process Automation

SQL

HTML

Attention to Detail

Problem Solving

Communication

Education

Bachelor's Degree

Tools

Tridion CMS

Adobe Experience Manager

Microsoft Office

Power BI

Job description

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Title: Digital Operations Analyst

Location: Remote

Duration: 6+ month contract

Work Requirements: US Citizen, GC Holder, or Authorized to Work in the US

Job Summary:

The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, providing operational support, quality assurance, and process improvement across all brands and market regions.

This team liaises with IT, Marketing, Call Center, and Operations to achieve results. The Digital Operations role involves maintaining product content, updating prices on online sales channels, supporting digital journeys, and troubleshooting within content management systems (CMS). Attention to detail and system understanding are crucial for identifying defects and implementing improvements.

Essential Duties/Responsibilities:

• Maintain product and price data across brands and sales channels, including setting up new products, updating prices, and validation.
• Act as a liaison with IT for troubleshooting and resolving system issues.
• Monitor application performance and errors, troubleshoot issues, and support testing and releases.
• Utilize automation tools to enhance efficiency and quality.
• Communicate status and progress through dashboards and reports.
• Manage incoming requests and ensure timely delivery.
• Develop expertise in operational tools and monitor key metrics for performance.
• Design and improve processes and database solutions for new business activities.
• Develop business requirements, perform User Acceptance Testing, and facilitate cross-functional planning.
• Collaborate with Product Owners to implement projects and fixes.

Minimum Requirements:

• 2-5 years of professional experience.
• 1-2 years in Operations, IT, Project Management, or Consulting roles preferred.

Preferred Qualifications:

• Bachelor's degree preferred.

Additional Skills and Knowledge:

• Experience with Tridion CMS and/or Adobe Experience Manager.
• Process automation, SQL querying, HTML, and relational databases knowledge.
• Experience as a Business Systems Analyst, creating process maps and user flows.
• Strong attention to detail, organizational, and problem-solving skills.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in Microsoft Office and Power BI.

Benefits:

• Medical, 401(k), competitive pay, and more.

About INSPYR Solutions:

We deliver flexible technology and talent solutions tailored to client needs, emphasizing quality and human-centric service. Learn more at inspyrsolutions.com.

We are an Equal Opportunity Employer.

Additional Details:

• Senior level: Mid-Senior
• Type: Contract
• Industries: Construction, Oil and Gas