Digital Operations Analyst

Matlen Silver; Houston (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Digital Operations CMS Analyst for a 12+ month contract in Houston, TX. The role involves maintaining content for products, supporting digital journeys, and ensuring application performance. Ideal candidates will have experience with CMS and SQL, and demonstrate strong project management skills.

Qualifications

• 3+ years related experience in Operations/IT/Project Management.
• Working knowledge of Tridion CMS and/or Adobe Experience Manager.

Responsibilities

• Maintain products and prices across web sales channels.
• Act as a business liaison to IT for troubleshooting.
• Design and execute User Acceptance Testing scripts.

Skills

Operations

Project Management

Consulting

SQL

Process Automation

Tools

Tridion CMS

Adobe Experience Manager

Microsoft Office

RPA

Job description

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Job Title: Digital Operations CMS Analyst

Duration: 12+ month contract

Location: Houston, TX
Hybrid: 3 days on-site

Required Pay Scale: $46/HR W2

***Due to client requirements this role is only open to USC or GC candidates***



Job Summary:
In this role, Digital Operations is responsible for maintaining content for products, price updates across on-line sales channels, supporting self-service digital journeys, and providing business support for defect troubleshooting and resolution within content management systems (CMS). Team members demonstrate great care and attention to detail. Digital Operations analysts must be able to learn and understand systems functionality and interfaces at a very detailed level, which is invaluable in being able to identify defects and deliver improvements.

Project Details:

• Responsible for maintaining products and prices across client’s brands and web sales channels, including organic, state sites, and partners.
• The activities include setting up new products and associated CMS content, updating prices, and performing validation to make sure that the updates are error free.
• Act as a business liaison to IT for systems and web assets troubleshooting and issue resolution. Be a champion of scalability, reliability, and security.
• Responsible for monitoring application performance, troubleshooting issues, and supporting IT with business process knowledge.
• Involved in testing (unit and regression), supporting code releases, and using automation tools to enhance efficiency and quality.
• Ensure clear and timely communication through dashboards, reports, and project metrics.
• Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
• Manage workflow requests and ensure timely task delivery while developing expertise in operational tools.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
  

Must Haves

• 3+ years related experience in an Operations/IT/Project Management/Consulting role required.
• Working knowledge of Tridion CMS and/or Adobe Experience Manager.
• Experience with process automation, such as RPA.
• SQL querying.
• Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI.
• Familiar with creating process maps, user flows, and other artifacts to describe the intended fixes and improvements.
  

Desired Skills

• Working knowledge of relational database concepts, and HTML.
• Able to manage and deliver on multiple parallel requests and tasks with tight timelines and high-quality standards, while remaining detailed and organized.
• Identify & define key metrics to measure the health and effectiveness of processes.
• Experience with preparing business cases for improvements, including preparing presentations and presenting to leadership is a plus.
  

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.



Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Utilities

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