Digital Navigator

Bayside Health; Town of Alfred (NY); On-site; USD 45,000 - 59,000; Part time

Benefits offered by this job

Salary packaging & novated leasing

Onsite car parking (subject to avail)

Fitness facilities onsite

Childcare services on site

Job summary

Bayside Health in Melbourne is seeking a Digital Navigator to join the Interconnected Care Program and expand digitally enabled care beyond hospital settings. You will help patients, carers and clinicians engage with digital health tools, including apps, portals, and remote monitoring devices, with a focus on onboarding and technical support.

The role covers coordinating appointments, maintaining patient lists, documenting activities, and contributing to workflow improvements in a

Qualifications

• Certificate III/IV in Business/Medical Administration (or equivalent).
• Strong digital skills and confidence supporting others with technology.
• Excellent communication and organisational skills.
• Experience supporting diverse patients, including those with low digital literacy.
• Professional, adaptable, and committed to patient-centred care.

Responsibilities

• Onboard and support patients using digital platforms and devices.
• Provide first-line technical support to patients and staff.
• Support patients with appointments, communications, and records.
• Maintain accurate documentation and patient lists.
• Support administrative tasks and workflow improvements.

Skills

Digital literacy

Communication skills

Organisational skills

Patient support

Tech support

Education

Certificate III/IV in Business/Medical Administration

Tools

Apps & portals

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Fixed Term Part Time (64 hrs/fn) until June 2027
• Managers and Administrative Workers Grade 2
• Location: Alfred Health sites

The Department

We are seeking a motivated Digital Navigator to work as part of our Interconnected Care Program to expand our care outside of hospital through digitally enabled care.

The Role

You will help patients, carers, and clinicians engage with digital health tools, including apps, portals, and remote monitoring devices. The role focuses on patient onboarding, technical support, and administrative coordination to ensure safe and efficient, digitally enabled care.

Key Responsibilities

• Onboard and support patients using digital platforms and devices
• Provide first-line technical support to patients and staff
• Support patients with appointments, communications, and records
• Maintain accurate documentation and patient lists
• Support administrative tasks and workflow improvements

About You

• Certificate III/IV in Business/Medical Administration (or equivalent)
• Strong digital skills and confidence supporting others with technology
• Excellent communication and organisational skills
• Experience supporting diverse patients, including those with low digital literacy
• Professional, adaptable, and committed to patient-centred care

Why Join Us?

Be part of an innovative program improving access to digital healthcare and patient outcomes.

Great staff benefits!

• Salary packaging & novated leasing through Maxxia
• Onsite car (subject to availability) and bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

For enquiries regarding this position, please contact Debra Starr, Senior Project Manager on [e-mail].

Applications close 11pm AEST, Sunday 16th August 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.